Technical Training Manager
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. is hiring a Technical Training Manager in our Olathe, KS office! The Technical Trainer Manager designs and delivers hands-on technical training that builds safe, consistent, and skilled technicians across DH Pace locations. This role owns the path from new-hire technical onboarding through product and skill progression for residential garage door technicians, with planned expansion into select commercial applications over time.
What You'll Do
- Design, maintain, and update technical curricula for new and experienced technicians, aligned to residential garage door product lines, including doors, springs and hardware, openers, and related accessories. Curricula may expand over time to cover select commercial applications.
- Build a clear hand on competency model and skill progression (for example: helper / trainee, technician, senior technician) with observable standards for install, service, troubleshooting, and customer interaction.
- Write job aids, checklists, and standard work that field supervisors can use after formal training ends.
- Keep materials current with manufacturer updates, code changes, and lessons from warranty, callbacks, and safety incidents
- Deliver new-hire technical onboarding: safety fundamentals, tools, product identification, basic electrical and mechanical principles, and supervised practice on training equipment.
- Run hands-on courses and skills labs at a training location and at branches, including spring and cable systems, openers, controls, and safe work at heights.
- Conduct field coaching and ride-alongs to close the gap between classroom performance and job-site performance.
- Assess competency through practical demonstrations, not paper tests alone. Document results and recommend readiness for independent work.
- Partner with the National Service Sales Manager to identify when to recommend repair versus replacement and to present good, better, best options to customers.
- Coach branch managers and lead technicians so on-the-job training is consistent after the trainer leaves the branch.
- Embed safety into every module: lockout/tagout, fall protection, ladder and lift use, spring and counterbalance hazards, electrical safety, and PPE. Training does not replace the safety program; it reinforces it.
- Partner with Safety, Operations, and Employee Relations on incident learnings and repeat failure modes, and convert those into training changes.
- Support quality goals: fewer callbacks, cleaner installs, accurate paperwork, and technicians who can explain the work to the customer.
What You Bring
- 5+ years of hands-on experience installing, servicing, or repairing residential garage doors and openers, or a closely related skilled trade (millwright, industrial mechanic, electrical, construction). Direct garage door experience is strongly preferred; commercial door or dock experience is a plus.
- Demonstrated ability to teach adults in a shop, field or vocational setting. Formal trainer experience is preferred; lead-technician or foreman coaching experience will be considered.
- Working knowledge of the hazards in this work, including counterbalance systems, openers and controls, and work at heights.
- Valid driver’s license and an acceptable driving record. Ability to travel overnight to branches.
- Ability to lift up to 75–100 pounds, work from ladders and lifts, and demonstrate tasks technicians are expected to perform.
- Clear spoken and written communication. Comfortable teaching people with a wide range of experience, including trainees with mechanical aptitude but no door experience.
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
Skills
As published by greenhouse · 32 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (18)
- Preferred First Name optional
- Address:
- LinkedIn Profile optional
- If you were referred, by who? If you were not referred, enter N/A.
- If yes, how many and what were the nature of the violations? If no, enter N/A
- If yes, provide dates of employment, location, manager, and role. If no, enter N/A
- Current/Most recent Employer:
- Start Date of current/most recent employer:
- End Date of current/most recent employer: If applicable. If currently employed, enter N/A
- Your Job Title:
- If currently employed, reason for seeking new opportunity? If no longer employed, what was your reason for leaving?
- Second most recent employer:
- Start date of second most recent employer:
- End date of second most recent employer:
- Job title at second most recent employer:
- What was your reason for leaving your second most recent employer?
- What are your compensation expectations for this role?
- I certify that the facts in this application are true and complete to the best of my knowledge and understand that if employed, falsified statements on this application shall be grounds for dismissal. I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary. Applicant's Electronic Signature:
Pick from a list (13)
- How did you hear about this opportunity?
- If you were referred, please identify how you know your referral source. If you were not referred, select not applicable.
- Are you 18 years of age or older? You must be at least 18 years of age or older to work for this employer.
- Are you legally eligible for employment in the US?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)?
- Do you have at least a High School Diploma or equivalent (i.e. GED)?
- Identify the highest level of education you have completed beyond a High School Diploma or equivalent, if applicable:
- Do you currently hold a valid driver's license?
- Have you had any driving violations/tickets within the last three years?
- Have you ever been employed with DH Pace before?
- Were you discharged or asked to resign?
- Were you discharged or asked to resign from your second most recent employer?
- Would you like to opt in to text messaging?
Written answers (1)
- What are/were your job responsibilities?