Technical Training Supervisor

The Technical Training Supervisor will play a key role in creation of the culture, capability, and team effectiveness of this facility and will be a key enabler of successful growth. The training supervisor will be responsible for the assessment, design, development, implementation and evaluation of cost-effective learning and development solutions designed to enhance trainer capability and effectiveness, instill and enhance a high-performance workplace culture, improve employee retention, and support global training objectives. The training supervisor will oversee the technical training team and report directly to NSM.

Responsibilities:

Review service training needs and continually assess trainer skills to create improvement paths and objectives. Create and implement training strategies to ensure consistency between trainers and content. Develop, lead and oversee, directly, a team of technical trainers. Accountable for the facilitation of hands-on training and certification, ensuring they are delivered at a high level of quality. Create and maintain standard training procedures to ensure optimal execution and delivery of service training. Coordinate improvements to current LMS training content with ILT training in mind.