Technical Writer (11am - 7pm shift)

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview

Do you have the belief that information should be easy to navigate, easy to search, and easy to consume? We are looking for a Technical Writer to help us write, organize and present product and process content to our associates and customers. The ideal candidate will be highly collaborative yet also a self-starter that thrives in a fast-paced environment. The Technical Writer is responsible for developing and maintaining user assistance documentation, training manuals and internal policies/procedures in print, online and video formats. The Technical Writer manages projects and originates concepts for reference materials, working within Paycor's branding guidelines to ensure that all written materials align with our marketing standards.

Responsibilities

• Plan, develop, organize, write and edit operational job aids, manuals, system enhancement documentation and reference materials to be used by Associates and Customers.
• Partner with key cross-functional stakeholders to ensure knowledge content is regularly updated and new assets are created with consistency and to gather requirements, determine project scope and produce deliverables
• Ensure a consistent tone of voice and clear writing format for all knowledge materials.
• Work with Enablement & Marketing leaders to ensure that internal and external teams are aware ofupdates to content.
• Govern content through ongoing maintenance, archiving and developing new content.
• Ensure content reliability, integrity, and consistency
• Communicate difficult concepts in a clear and digestible format to ensure maximum learning transfer to reader
• Ensure document control and maintain inventory of most recent publications
• Obtain thorough knowledge of business applications to effectively communicate content
• Role evolves as the need for pure writing shifts to AI human-in-the-loop

Qualifications

• Bachelor’s degree in English, Communications, or other related area
• 2 to 5 years of experience in related capacity

• AI Readiness & Content Structuring​

• Self-starter who sets high and ambitious goals, and also works well as part of a team

• Great organization skills and attention to detail

• Excellent technical writing, editing, communication, and project management skills

• Sound editorial judgment and a sharp curatorial eye for evaluating content that will thrive

• Working knowledge and experience with content creation software, learning management software and strong Microsoft suite skills

• Procedural writing experience for technical environment

• Ability to create documents from start to finish

• Ability to prioritize in a deadline-driven environment

• Working knowledge of content layout concepts, with ability to produce visually pleasing materials that include relevant images and branding standards

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

• A flexible virtual-first work philosophy
• Company paid private health insurance
• Company paid life and disability insurance
• Paid leave for illness, birth parents, non-birth parents, elder caregivers, marriage, adoption of a child and bereavement
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
• Christmas and Easter bonuses
• Opportunity for strengthening expertise and skills through Paychex’s learning platform, including lessons in English

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.