Technical Writer
Posted Updated
Description
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
We are seeking a highly skilled Technical Writer with advanced expertise in Atlassian Confluence and Jira to support documentation, knowledge management, and workflow management across complex technical programs. The ideal candidate will create clear, user-focused documentation, maintain enterprise knowledge bases, and ensure content aligns with evolving business and technical requirements. This role requires hands-on experience designing and administering Confluence spaces, managing page hierarchies, templates, and macros, and leveraging Jira to track documentation activities, requirements, and project progress. The Technical Writer will collaborate with engineers, product managers, cybersecurity professionals, AI practitioners, and other stakeholders to develop accurate, reusable, and accessible documentation that improves organizational efficiency and knowledge sharing. The successful candidate should also possess working knowledge of Artificial Intelligence (AI) technologies and Defensive Cyber Operations (DCO) to support documentation for cybersecurity, automation, and emerging technology initiatives.
Key Responsibilities
- Create, edit, review, and maintain technical documentation, including user guides, standard operating procedures (SOPs), technical manuals, knowledge articles, process flows, training materials, and system documentation.
- Design, administer, and optimize Confluence spaces, page structures, templates, metadata, and macros.
- Use Jira to manage documentation backlogs, track deliverables, support Agile projects, and coordinate with cross-functional teams.
- Gather requirements and information from subject matter experts, engineers, cybersecurity personnel, product teams, and business stakeholders.
- Develop reusable documentation frameworks and content libraries to improve consistency and efficiency.
- Translate complex technical, cybersecurity, and AI concepts into clear, concise materials for technical and non-technical audiences.
- Maintain documentation governance, version control, review cycles, and content lifecycle processes.
- Support audits, compliance requirements, and process improvement initiatives.
- Document AI systems, workflows, governance processes, automation capabilities, and business use cases.
- Develop and maintain documentation supporting Defensive Cyber Operations (DCO), Security Operations Center (SOC) activities, incident response, vulnerability management, security monitoring, and cyber defense initiatives.
- Create cybersecurity playbooks, procedures, and operational documentation that align with security policies and industry best practices.
Required Qualifications
- 5+ years of technical writing experience supporting IT, software development, engineering, cybersecurity, or enterprise programs.
- Advanced expertise with Atlassian Confluence, including space administration, templates, macros, content architecture, and knowledge management practices.
- Advanced experience using Jira for workflow management, project tracking, and Agile development support.
- Demonstrated ability to create high-quality technical documentation from information gathered from multiple stakeholders.
- Strong understanding of the Software Development Lifecycle (SDLC), Agile methodologies, and documentation best practices.
- Working knowledge of Artificial Intelligence (AI), machine learning concepts, and AI-enabled productivity tools.
- Familiarity with Defensive Cyber Operations (DCO), cybersecurity principles, security monitoring, incident response, vulnerability management, and SOC functions.
- Exceptional written, verbal, analytical, organizational, and editing skills.
- Required Certification CompTIA Security+ (current and active).
Preferred Qualifications
- Experience supporting cybersecurity, DevSecOps, cloud, AI, or federal/DoD programs.
- Experience documenting cloud environments (Azure, AWS, or Google Cloud).
- Familiarity with SIEM, EDR, vulnerability assessment, and cyber defense technologies.
Security Clearance
- TS/SCI required
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$89,000—$170,200 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Skills
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (1)
- If yes, please list the full name of the employee(s) and your relationship to them. optional
Pick from a list (15)
- State
- Are you at least 18 years of age?
- Are you legally authorized to work in the United States?
- Many AFS positions require US citizenship. Please indicate your citizenship status so we can determine eligibility for specific roles. optional
- Will you now or in the future require sponsorship for employment visa status (for example, H-1B visa status)?
- Have you entered into a non-disclosure or non-compete agreement or understanding of any kind?
- Have you worked at Accenture in the past?
- How did you hear about us?
- Do you hold a security clearance?
- At your current employer, are you currently working on a project with Accenture or have you worked on a project with Accenture in the past 24 months?
- Are you a current employee of the U.S. Government (including the U.S. Congress or military) or any state or local government? This includes entities owned or controlled by the U.S. Federal Government, such as Amtrak, the United States Postal Service, and USAID. Please answer “Yes” if you are currently employed, or if you have accepted a “Fork in the Road” offer, separated with a Deferred Retirement Plan, or are on administrative leave pending separation from the Government.
- Will you be serving as enlisted personnel in either the Reserves or the National Guard while working for AFS?
- Were you an employee of the U.S. Government (including U.S. Congress or military) or any state or local government within the past 10 years? This includes entities owned or controlled by the U.S. Federal Government, such as Amtrak, the United States Postal Service, and USAID (see list of exceptions below).
- Do you have any family members or people you have close relationships with who work for Accenture Federal Services?
- Affirmation