Technical Writer & Community Engagement Specialist

Job Location:

On-site/Remote/ Hybrid

We are seeking a skilled and passionate Technical Writer & Community Engagement Specialist to join our company. This hybrid role combines clear, high-quality technical documentation with proactive community building to support product adoption, user success, and brand advocacy. You'll work closely with cross-functional teams to ensure users not only understand our product but feel empowered and engaged within our community.

Key Responsibilities:

Technical Writing:

• Develop and maintain product documentation including user guides, API references, FAQs, release notes, and tutorials.
  
• Translate complex technical information into clear, concise, and user-friendly documentation.
  
• Manage the documentation structure using modern documentation tools and version control (Markdown, Git, etc.).
  
• Edit and review content created by others for clarity, grammar, and consistency.
  

Community Building:

• Build and nurture a vibrant online community through platforms like Discord, Slack, forums, and social media.
  
• Create engaging content such as blog posts, newsletters, how-to videos, and community spotlights.
  
• Organize and support webinars, AMAs, hackathons, or virtual meetups to foster user engagement.
  
• Support developer or user advocate programs, and recognize active contributors.
  

Requirements

• 2+ years of experience in technical writing, developer documentation, or content development.
  
• Strong understanding of software development concepts, APIs, and technical platforms.
  
• Experience with documentation tools such as Markdown, Git, Docusaurus, Confluence, or similar.
  
• Excellent communication skills with a clear, user-focused writing style.
  
• Self-motivated, detail-oriented, and enthusiastic about user engagement and education.