Technical Writer
Job Description :
Create high quality and detailed technical documentation for products, systems, and internal processes
Ensure that all documents provide accurate information in a clear and understandable format
Review and update existing documentation based on product updates, system changes, and feedback from relevant teams
Work closely with Engineering, Product, QA, and other relevant teams to gather and validate technical information
Develop and maintain documentation such as, API documentation, product/feature documentation, technical guides and manuals, system documentation, troubleshooting guides, and Internal SOPs and process documentation
Ensure documentation is accurate, up-to-date, consistent, and aligned with the latest product or system changes
Establish and maintain documentation standards, templates, and guidelines across the company
Conduct product knowledge onboarding for new joiners & internal training team to ensure the team is up to date with new product updates
Requirements :
Bachelor's degree in Information Systems, Computer Science, or a related field
2–3 years of experience as a Technical Writer, Documentation Specialist, or in a similar role
Strong written communication skills in English and Indonesian
Basic understanding of software development processes, APIs, databases, and system architecture is preferred
Experience creating technical documentation such as API documentation, user guides, system documentation, SOPs, or troubleshooting guides.
Familiar with documentation & design tools such as, Notion, GitHub/GitLab, Jira, Figma, or similar tools
Strong attention to detail and ability to maintain documentation accuracy
Able to work independently, manage multiple documentation projects, and meet deadlines
Willingness to learn and understand new products, systems, and technical concepts