Technical Writer
Responsibilities:
Develop and maintain technical documentation including data sheets, user guides, installation manuals, and system specifications, and contribute to training material development.
Document software features, workflows, APIs, and integration processes from the base level.
Create detailed hardware operation manuals, including schematics, wiring diagrams, and troubleshooting guides.
Collaborate with engineers, developers, and product managers to gather and validate technical information.
Translate complex technical concepts into accessible content for diverse audiences.
Ensure documentation meets industry standards and internal style guides.
Manage version control and updates in alignment with product releases.
Work independently in a remote environment while consistently meeting deadlines and quality expectations.
Requirements:
Electrical or Mechanical Engineering qualification, or relevant trade qualification.
Exceptional English writing and editing skills, with a focus on clarity and precision.
Previous experience documenting Building Management Systems (BMS).
Experience creating documentation for software applications, including user interfaces and APIs, as well as marketing material development.
Proven ability to produce detailed hardware operation manuals.
Strong organizational and time-management skills.
Self-starter with the ability to work remotely and manage multiple projects concurrently.
High proficiency in documentation tools such as Adobe products, Microsoft Office, and Microsoft Visio (mandatory).
Experience building documentation standards with reference to ISO 9001 compliance.
Familiarity with version control systems and content management platforms.
Nice to Have:
Proficiency in AutoCAD.
Demonstrated experience engineering, commissioning, or servicing BMS installations.
Knowledge of BMS protocols such as BACnet, Modbus, or the Niagara Framework.
Experience with HTML, XML, or Markdown for web-based documentation.
Familiarity with Agile development environments.
Understanding of industry relevant regulatory standards.