Job Title: Sr. Technical Writer

Location : Mountain View, CA

Duration: 6 Months

Billing Rate: DOE

Duties:

Plans, researches, develops, creates, writes, edits, and produces a new product’s operational, instructional, maintenance, and developer documentation set for paper, multimedia, or web-based publication. Takes a leadership role to conduct interviews with various users and technical staff to gather data for creating the product documentation. Researches and translates technical information into whitepapers, manuals and/or web-based targets for non-technical and technical audiences. May document engineering processes and specifications, as well as create illustrations which demonstrate product concepts. Recommends formats responsive to technical and customer requirements. Produces product documentation that conform to the company technical publications and quality assurance standards.

Responsibilities:

• Responsible, under minimal supervision, for developing publications for customer support functions for wireless communication infrastructure software

• This role will assist in the technical writing requirements of network planning, site planning, software installation and development, commissioning, operation, administration, maintenance, and troubleshooting

• This role will produce publications to include procedural manuals and E-SDK API reference guides for users, ISV and MDM partners, and app developer audiences

• Individual contributor that is fully proficient in applying established authoring standards; knowledgebase acquired from many years of technical publications experience planning, researching, writing, and producing product documentation for mobile, client-server, and E-SDK app developers

• General work direction is given and completed assignments and/or work is reviewed to ensure compliance with processes, standards, and policies of the organization

• Researches products through engineering documentation, personal interviews, and hands-on experience

• Candidate must “own” the documentation deliverables and “wear the skin” of the associated audience role for each document

• Candidate must be able to quickly learn about the product and explain product features to the various team members

• Creates new conceptual and task-oriented publications for specific target audiences using standard formats

• Collaborates with the product team to develop user stories, value propositions, and content strategy for product documentation

• Manages the review and editing of new publications

• Tracks and reports progress of product publication development

• Applies advanced technical knowledge of departmental principles and procedures

• Performs work within company and regulatory guidelines

• Collaborates with other Technical Publication team members

Qualifications:

• Bachelor’s degree in engineering or computer science with 10-15 years of technical publications experience preferred

• Experience in enterprise mobility technology and products such as Enterprise Mobility Management (EMM), Mobile Device Management (MDM), Enterprise enhancements for Android, and Android mobile OS

• Prior experience in creating product API documentation with PC-based documentation tools, PRDs, engineering specs, and/or other technical product specifications preferred

• Demonstrated ability to write documentation that is clear, concise, consistent, and accurate

• Ability to visualize, illustrate, and explain complex concepts

• Tech savvy with an understanding of new media and mobile device security technologies

• Able to prioritize tasks and ensure high quality in a dynamic environment

• Experience with Wikis, Perforce, JIRA, Java,and Javadocs

• Prior experience conducting engineering/technical research preferred

• Familiarity with single-source publication development methods preferred

• Prior telecommunications and mobile industry experience preferred

• Proficient in MS Office products including Excel, Word and PowerPoint

• Expertise in desktop publishing software (MadCap Flare, FrameMaker, Visio, Adobe Illustrator, Adobe InDesign)

• Experience with topic-based writing a plus

• Experience with web content publishing and tools (Adobe Suite) a plus

• Experience with Sharepoint and alternative wiki tools

Education:

Description

Technical Writer

Technical Writer

Sr. Technical Writer

Technical Trainer/Instructional Designer

See also