Technical Writer
Summary
Writes and maintains user-facing documentation for enterprise SaaS applications, collaborating with product, QA, and support teams to produce help content, guides, and release notes.
Infor is recruiting Information Developers to develop high-quality documentation that contributes to the overall success of our modules and solutions. The resource will join a team of talented information developers who work collaboratively with Product Managers, QA Engineers, Customer Support, Professional Services, and usability experts to develop/maintain help content for new development and for established Infor applications. The Information Developer should have experience writing and editing content f online transactional, Software as a Service-based applications.
- Work with internal teams to obtain an in-depth understanding of the module and the documentation requirements
- Produce high-quality documentation that meets applicable standards, is appropriate for its intended audience, and is in sync with the development effort
- Write accurate, concise, and easy-to-understand user interface documentation, configuration guides, release notes, insight videos, contextual help, and controlled release documentation
- Evaluate the scope of a writing project and be responsible for managing own priorities, schedule, and deadlines
- Enforce and follow established style guides to ensure high editorial standards
- Quick and accurate, should be able to multi-task.
- Experience in technical writing or information development.
- Experience with structured authoring tools such as DITA/XML, MadCap Flare, or similar.
- Experience working in an Agile software development environment.
- Experience with CCMS platforms (e.g., Ixiasoft, SDL Tridion Docs).
- Experience with enterprise software solutions (ERP, HCM, SCM, etc.).
- Experience of UX writing and in-product guidance tools.
- Experience of localization and content translation workflows.
- Experience of version control systems (e.g., Git, SVN).