Technical Writer

Accountabilities

• Develop, write, edit, and refine business and technical documents, including proposals, reports, user manuals, briefings, presentations, functional descriptions, system specifications, guidelines, and other project deliverables.
• Create outlines and initial drafts for review by subject matter experts and project management, ensuring final materials satisfy contractual requirements, regulations, and applicable documentation standards.
• Research technical, business, financial, and background information using internal resources, online sources, client personnel, and relevant reference materials.
• Collaborate with subject matter experts and managers to understand requirements, develop technical content, refine responses, and ensure terminology is accurate and appropriate for the intended audience.
• Review surveillance issues, ad hoc requests, project artifacts, and deliverables in detail before client submission, identifying content gaps and ensuring completeness and quality.
• Maintain consistent writing standards, formatting, terminology, and documentation practices while ensuring technical accuracy and clarity.
• Develop and continuously improve technical writing processes to increase efficiency, consistency, and the quality of project deliverables.
• Create and maintain project documentation, reports, SOPs, templates, workflows, and other materials that support operational standardization across the program.
• Manage SharePoint sites and document repositories, ensuring content is organized, current, accessible, and appropriately shared with project teams and stakeholders.
• Conduct online research on prospects and other relevant topics and support additional project requirements as assigned.
• Track and manage timelines associated with documentation requests, coordinating priorities to ensure deliverables are completed on schedule.
• Communicate clearly with clients, project teams, SMEs, and managers while maintaining strong organization and attention to detail across multiple concurrent assignments.

Requirements

• Bachelor’s degree or higher in English, History, Journalism, Communications, or another discipline emphasizing writing, rewriting, editing, and structured communication.
• At least 5 years of experience developing structured written materials, technical documentation, and visual aids.
• 2+ years of directly related IT-based experience.
• 3+ years of experience managing and organizing content within SharePoint.
• 3+ years of experience with business process mapping is preferred.
• 3+ years of experience developing high-level reports and presentations for leadership is preferred.
• Strong technical writing, editing, proofreading, and documentation skills, with exceptional attention to detail.
• Ability to review content for clarity, grammar, consistency, technical accuracy, and appropriate customer or industry terminology.
• Strong research, analytical, organizational, multitasking, and problem-solving abilities.
• Excellent written and verbal communication skills, including experience working directly with clients and senior stakeholders.
• Demonstrated ability to identify content gaps, interpret complex requirements, and coordinate effectively with SMEs and project managers.
• Ability to work independently, manage competing priorities, and consistently meet demanding deadlines.
• Sole U.S. citizenship is required.
• Ability to obtain and maintain a Public Trust clearance.
• Ability to work onsite in the Metropolitan DC area under normal operating circumstances, although the position is currently remote.

Benefits

• Annual salary range of $90,000–$115,000.
• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid time off.
• Opportunities for bonuses based on individual and organizational performance.
• Comprehensive total compensation package designed to support long-term employee well-being and satisfaction.
• Remote work arrangement under the current operating model.