Technical Writer & Knowledge Manager

Concept Solutions, LLC (CS) is seeking a detail-oriented Technical Writer & Knowledge Manager to support a mission-critical application modernization program for a Department of War (DoW) customer.

This initiative will streamline access across a portfolio of production applications by introducing a unified sign-on experience, a common work surface, and a standardized approach to integrating applications into a shared platform—all while maintaining the reliability and continuity of existing systems.

In this role, you will help ensure that essential technical knowledge is accurately documented, organized, and accessible to the teams responsible for application operations and sustainment. You will work closely with technical and support teams to maintain documentation that supports operational consistency, knowledge sharing, and effective service delivery.

Technical Documentation & Knowledge Management

• Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the application portfolio's sustainment baseline deliverable.
• Own and maintain the knowledge base used by support analysts and the on-call support rotation, ensuring information remains accurate, organized, and accessible.
• Maintain the monthly status report template and coordinate the documentation inputs needed for consistent program reporting.
• Support knowledge sharing and documentation practices that enable efficient application sustainment and continuity of operations.