Technical Writer
About Us
Proxima Research is a leading provider of innovative cloud software solutions for the Pharmaceutical Industry. We empower businesses to achieve scalability, efficiency, and seamless digital transformation. Our commitment to cutting-edge technology and exceptional customer experience drives everything we do.
We are looking for a skilled Technical Writer to join our team and translate complex product and technical concepts into clear, accurate, and user-friendly documentation. You will create and maintain documentation for our cloud-based products, working closely with Product, Development, and Platform teams to ensure it is aligned with product releases and meets the needs of both technical and non-technical audiences
Key Responsibilities
Develop and maintain user documentation, including user/admin guides, module instructions, FAQs, and Zendesk knowledge base articles.
Prepare release notes for each 4-week release cycle based on Product and Development materials; participate in Release Readiness Reviews to ensure documentation is release-ready.
Develop and maintain technical documentation, including Integration API documentation, integration specifications (Axioma DB, Power BI Embedded), and Custom Objects configuration guides.
Document internal processes and procedures, including L0–L3 incident management, release processes, and onboarding materials, in collaboration with Product and Platform teams.
Localize and adapt documentation for Ukrainian, Russian, English, and Portuguese markets, coordinating with translators when needed.
Create visual documentation, including screenshots, diagrams, GIFs/video tutorials, and interactive or in-app guides.
Work closely with the Product team during development by reviewing BRDs and designs to ensure documentation is delivered alongside new features.
Maintain consistent documentation standards, including style guides, terminology glossaries, and article templates for the CRM/pharma domain.
Monitor documentation feedback and metrics, such as page views, ticket deflection rate, and surveys, and continuously improve content based on insights.
Support presales and customer training by preparing documentation and educational materials in collaboration with Sales and Implementation teams.
Ensure all documentation is accurate, up-to-date, consistent, and aligned with product functionality and business requirements.
Qualifications
Proven experience as a Technical Writer, preferably in a cloud software, SaaS, or technology environment.
Excellent written and verbal communication skills with a strong command of English.
Ability to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation.
Experience creating different types of technical and user-facing documentation, including user guides, API documentation, release notes, FAQs, and knowledge base articles.
Experience working with documentation and collaboration tools such as Zendesk, Confluence, Jira, and Microsoft Office Suite.
Familiarity with software development workflows and technical concepts such as APIs, integrations, databases, and cloud-based products.
Ability to work effectively with Product, Development, Platform, Support, Sales, and Implementation teams.
Strong attention to detail, organizational skills, and ability to manage multiple documentation tasks and deadlines.
Ability to work independently in a fast-paced, dynamic environment.
Experience with version control systems such as Git and familiarity with Agile development methodologies would be a plus.
Experience in the Pharmaceutical/CRM domain would be an advantage.
We Offer
Direct reporting to the Head of Product.
Established customer support resources with opportunities for innovation.
Hybrid working format.
Official employment.
Standard working hours: 9:00 AM – 6:00 PM.