Technical Writer

Salary: Rp 6.000.000 – Rp 9.000.000 per month

Job Description

• Establish HoLink’s documentation workflow, structure, standards, templates, and review process from the ground up.

• Audit existing product information and identify documentation gaps based on user journeys, product features, and user needs.

• Create and maintain end-user documentation, including User Guides, Help Center articles, Quick Start Guides, FAQs, Troubleshooting Guides, Onboarding Materials, and Release Notes.

• Translate complex product features and technical information into simple, clear, and actionable documentation for non-technical users.

• Collaborate closely with Product Managers, QA, UI/UX Designers, Frontend Developers, and Backend Developers to understand requirements and actual product behavior.

• Validate documentation against the actual product experience before and after release to ensure accuracy.

• Keep documentation synchronized with product updates, feature changes, improvements, and releases.

• Gather input from Product, Customer Support, and user feedback to continuously improve documentation and identify recurring user issues.

• Maintain consistent terminology, information architecture, documentation style, and version control across product documentation.

• Coordinate with HoLink’s Indonesia Product team and China Development team to ensure requirements, implementation, and documentation remain aligned.

• Define documentation priorities based on user impact, feature urgency, product releases, and business needs.

• Monitor documentation effectiveness and identify opportunities to improve self-service, onboarding, usability, and reduce repetitive support inquiries.

• Support Frontend/Backend, API, integration, and developer documentation as HoLink’s technical documentation needs grow.

What We’re Looking For

• 2+ years of experience in Technical Writing / Product Documentation.

• Must have experience working in a SaaS company or SaaS product environment.

• Must have experience working in the digital technology industry.

• Experience in creative/productivity platforms, creator tools, design tools, website builders, or similar user-driven products is highly preferred.

• Strong experience creating User Guides, Help Center articles, Release Notes, and Technical Documentation.

• API / Developer Documentation experience is a strong plus.

• Able to translate complex technical concepts into clear and easy-to-understand documentation for end-users.

• Experienced in collaborating with Product, Engineering, QA, UI/UX, and other cross-functional stakeholders.

• Comfortable working in a fast-moving environment and building documentation processes from scratch.

• Portfolio with proven impact or measurable achievements is highly preferred.