Technical Writer
Salary: Rp 5.500.000 – Rp 7.000.000 per month
About the role
Technical Writer role at Junior level focused on creating and managing technical documentation for IT infrastructure, systems, and APIs. The position involves developing comprehensive documentation including Standard Operating Procedures (SOP), High-Level Design (HLD), Low-Level Design (LLD), Disaster Recovery Plan (DRP), and Network/Architecture Topology, while ensuring compliance with IT service management frameworks and security standards.
Key responsibilities
Develop, update, and manage technical infrastructure documentation including SOP, HLD, LLD, DRP, and Network/Architecture Topology
Create API integration documentation, server/cloud configuration guides, and release notes for infrastructure system updates
Collaborate closely with Cloud/Network Engineers, DevOps, System Administrators, and Security Specialists to gather accurate technical information
Ensure all documentation complies with ITIL framework, ISO 27001 security standards, and internal Telkom Group regulations
Manage internal documentation repositories (Confluence, Git, Notion) for accessibility and discoverability
Develop operational guides including Troubleshooting Guides and Runbooks for L1/L2 IT Support and field operations teams
About you
S1 degree in Computer Science, Information Systems, Information Technology Engineering, Telecommunications Engineering, or related field
Maximum 3 years experience as a Technical Writer specifically in IT/Telecommunications/Software Engineering
Understanding of Infrastructure as Code fundamentals (Terraform, Ansible) and CI/CD Pipeline
Knowledge of ISO 27001 standards and ITIL Framework
Proficiency with Documentation Tools: Confluence, Notion, MS Office, Google Workspace
Proficiency with Diagramming Tools: Draw.io, Lucidchart, Visio
Experience with Version Control and API tools: Git/GitHub/GitLab, Postman, Swagger
Excellent Indonesian language capability for formal documentation
Fluent technical English (reading and writing)
Ability to translate complex technical concepts into concise and easily understood explanations