Technical Writer
Summary
Create and maintain technical documentation, SOPs, and training materials for IT call-center services and cybersecurity operations in a government contracting environment.
Company Overview
Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.
Who We're Looking For (Position Overview)
At Spry, we're looking for a skilled Technical Writer who can turn complex information into clear, effective documentation that supports mission success. The ideal candidate is a strong communicator, critical thinker, and collaborative team player who enjoys working with program leadership, technical staff, and stakeholders to develop high-quality deliverables. You take pride in producing polished documentation, managing multiple priorities, and ensuring information is accurate, accessible, and actionable. If you're detail-oriented, proactive, and passionate about helping teams operate more efficiently, you'll thrive at Spry.
What Your Day-To-Day Looks Like (Position Responsibilities)
As a Technical Writer, you will:
- Develop, maintain, and enhance technical documentation, SOPs, process guides, training materials, knowledge articles, and other operational documentation supporting IT Call Center services.
- Collaborate with program leadership, technical teams, and stakeholders to document workflows, processes, procedures, and system configurations.
- Prepare and edit customer deliverables, including status reports, performance reports, executive briefings, transition plans, and PMO documentation.
- Create and maintain program management artifacts, templates, style guides, and documentation standards.
- Support knowledge management initiatives, including SharePoint repositories, document libraries, and program archives.
- Develop user guides, job aids, onboarding materials, and training content to support workforce development and knowledge transfer.
- Review, edit, and quality-check technical and program documentation to ensure accuracy, consistency, and compliance with customer requirements.
- Support the creation of data-driven reports and executive communications by incorporating performance metrics, charts, and visualizations.
- Coordinate document review, approval, version control, and contract deliverable submission processes.
- Document process improvements, update operational procedures, and support proposal and business development efforts as needed.
What You Need to Succeed (Minimum Requirements)
- Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
- U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
- Bachelor’s degree in English, Technical Writing, Communications, Journalism, Information Technology, or a related field; equivalent experience may be substituted for a degree.
- Minimum of three (3) years of experience in technical writing, documentation, or communications within an IT services, government contracting, or operational environment.
- Experience developing and maintaining technical documentation, including SOPs, process guides, training materials, knowledge base articles, and program reports.
- Experience writing, editing, and managing customer-facing reports, executive briefings, and contract deliverables.
- Exceptional written and verbal communication skills with strong attention to detail and accuracy.
- Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Experience collaborating with technical and non-technical stakeholders to gather, analyze, and document information.
- Strong editing, proofreading, and document quality assurance skills.
- Ability to obtain and maintain any required customer security clearance.
Ideally, You Also Have (Preferred Qualifications)
- Active Secret clearance or higher.
- Technical writing certification (CPTC) or professional association membership (STC).
- Experience with documentation and content management tools such as SharePoint, Confluence, MadCap Flare, or Adobe FrameMaker.
- Familiarity with ITIL principles and IT service management environments.
- Knowledge of Section 508 accessibility requirements and federal documentation standards.
- Experience creating process flows, diagrams, and visually engaging documentation using tools such as Visio or Adobe products.
- Experience supporting government proposal development, editing, and compliance reviews.
- Familiarity with Agile methodologies and PMO documentation practices.
- Ability to incorporate metrics, dashboards, and data visualizations into reports and executive briefings.
- Knowledge of document version control and configuration management best practices.