Technical Writer

Key Responsibilities

• Develop and maintain product manuals, feature guides, configuration guides, admin handbooks, API documentation, SDK references, and release notes.

• Document internal processes, product workflows, troubleshooting steps, and integration procedures.

• Maintain versioned documentation aligned with product releases, architecture changes, and new features.

2. Video Tutorials & Multimedia Content

• Create end-to-end video tutorials demonstrating product features, setup steps, configurations, and best practices.

• Produce onboarding videos, UI walkthroughs, and module-specific training videos for clients.

• Script, record, edit, and publish high-quality videos (screen recordings + voice over).

3. Cross-Department Documentation

• Work with Product, Engineering, QA, DevOps, Training, Support, and Sales to gather accurate information.

• Prepare documentation for internal knowledge sharing, onboarding, process standardization,and client education.

• Ensure consistency in tone, terminology, and structure across all documentation assets.

4. Diagrams, Visuals & Formatting

• Create diagrams, flowcharts, sequence diagrams, and architecture visuals using tools like Lucid chart, Draw.io, PlantUML, or Mermaid.

• Present complex information through simplified visuals and structured formats.

5. Quality Review & Documentation Standards

• Define and enforce documentation templates, style guidelines, and review processes.

• Edit and improve content written by product, engineering, and support teams.

• Periodically audit and update outdated content.

6. Educational Qualifications

• Bachelor’s degree (or equivalent)

• 3–5 years of experience in technical writing for software/SaaS products.

• Strong ability to understand and document APIs, microservices, UI/UX workflows, and technical concepts.

• Excellent written and verbal communication skills with strong attention to detail.

• Proficiency in documentation tools: Confluence, Markdown, Notion, Git-based documentation, or similar.

• Experience with video creation tools such as Camtasia, OBS, ScreenFlow, Adobe Premiere, or equivalent.