Technical Writer, Veeqo
Summary
Owns documentation lifecycle for a product-led support tool, creating help guides, SOPs, and in-app content to drive AI-powered customer self-service and ticket deflection.
The Technical Writer owns the complete documentation lifecycle for a product-led support function, managing help guides, internal SOPs, wiki resources, and in-app communications. This role sits at the intersection of content strategy and AI-powered support, where documentation quality directly drives ticket deflection and customer self-service success. The Technical Writer collaborates cross-functionally with product, engineering, support and other teams to ensure accurate, customer-centric con…