Technician

Functional roles and responsibilities

• Collect job orders and the necessary materials, tools, and equipment to carry out the repairs and maintenance on the customers' vehicles in accordance with the manufacturers' repair techniques.
• Ensure accurate fault diagnosis and effective utilization of time allocated for the repairs. Report to team leader of any delays in repairs due to unavailability of parts or any other reason.
• Ensure all additional repairs are authorized; parts are booked to the repair order. In case of warranty repair or parts exchange program, return removed parts to the parts department in the same carton to facilitate audit processes and getting necessary credit if applicable. In case of retail jobs, keep the old parts inside the vehicle except batteries and parts which may cause stains on the interior trim or carpet of the vehicle.
• Service personal tools, keep the lifts and work area clean, and comply with the health and safety standards.
• Upgrade knowledge by regularly doing web-based courses and by attending classroom trainings.
• Keep all personal tools safe. Any breakages or accidents must be reported to the team leader, supervisor immediately, or tool room for replacement.
• Ensure efficiency and productivity is maintained above 100%.
• Ensure proper clocking on/off in the system and do write-ups in the repair order as per the prescribed procedure.
• Any unused parts must be returned or stored properly as per company procedure. Used parts must be disposed of in an environmentally friendly manner.
• Work extra hours in case the job needs to be completed to ensure customer satisfaction as per team leader’s requirement.

Education, certification, and continued education

• Diploma in Automotive Engineering
• Industrial Technical Institute (ITI) (2 years vocational course) - Certified Auto Technician Course

Years of experience

• 2 to 3 years experience as technician for diploma holder
• 3 to 5 years experience as a technician for ITI holder

Knowledge and skills

• Industrial Technical Institute (ITI) certified Auto Technician Course
• Vocational Automobile Training Course
• Diploma in Automotive Engineering
• Additional technical skills, if any, are an additional advantage
• In addition to mechanical skills, should have basic electrical knowledge
• Troubleshooting and problem-solving skills
• Should have attended basic technical courses from vehicle manufacturing companies