Technician

As a technician, you’re the behind-the-scenes hero who keeps the fun running at full speed. You make sure every game is ready for action, every guest leaves with a smile, and every visit is unforgettable. From fixing games and keeping them in top shape to helping guests get back to the fun, you play a key role in delivering the ultimate entertainment experience.

Key Responsibilities

· Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like-new condition.

· Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.

· Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system.

· Communicate all arcade operational issues promptly to management.

· Assist guests with game issues in a friendly and timely manner.

· Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.

· Follow all security procedures for token collection, storage, and company assets.

· Assist with game cleaning, ticket loading, and general arcade upkeep.

· Support other locations with game setups, moves, and operational improvements as needed.

· Maintain compliance with all company policies, regulatory requirements, and safety standards.

· Perform other related duties as assigned by management