Technician
We are seeking a Junior IT Help Desk Technician to join our growing IT support team. This position is ideal for a motivated individual looking to build their career in IT support. The successful candidate will provide first-line technical support to end users, assist with Microsoft and Office 365 applications, basic network troubleshooting, VPN connectivity, internet issues, and remote user support.
Key Responsibilities
- Provide first-line IT support to users via phone, email, remote access, and on-site assistance.
- Install, configure, and troubleshoot Microsoft Windows operating systems.
- Provide support for Microsoft Office and Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
- Troubleshoot hardware, software, and printer-related issues.
- Assist users with VPN and remote access connectivity.
- Perform basic network troubleshooting, including Wi-Fi and internet connectivity issues.
- Configure and support user accounts and passwords.
- Escalate complex technical issues to senior technicians when required.
- Maintain accurate records of support requests and resolutions.
- Deliver professional and customer-focused IT support services.
Requirements
Minimum Requirements
Qualifications
- Grade 12 / Matric Certificate.
- Certificate, Diploma, or relevant qualification in Information Technology, Computer Systems, or Networking.
- CompTIA A+, N+, or Microsoft certifications will be advantageous.
Experience
- Experience working with Microsoft Windows and Microsoft Office applications.
- Exposure to basic networking concepts and troubleshooting.
- Experience with remote support tools will be advantageous.
Technical Skills
- Microsoft Windows 10/11 Support
- Microsoft Office 365 Support
- Basic Network Troubleshooting
- VPN Support
- Internet Connectivity Troubleshooting
- Remote User Support
- Hardware and Software Troubleshooting
- Active Directory (Advantageous)
Communication & Personal Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good problem-solving and analytical abilities.
- Ability to work under pressure and meet deadlines.
- Professional attitude and willingness to learn.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Benefits
- Structured on-the-job training and development.
- One-on-one mentoring from experienced senior IT professionals.
- Hands-on experience with Microsoft 365, Windows, networking, VPNs, and remote support technologies.
- Exposure to real-world IT support environments and best practices.
- Opportunities to gain industry-recognized certifications.
- Continuous learning and skills development programs.
- Clear career progression path within the IT department.
- Supportive and collaborative team culture.
- Access to modern tools and technologies.
- Performance-based growth and advancement opportunities.
- Competitive market-related salary.
- Paid annual leave and other statutory benefits.
- Employee recognition and reward programs.
- Opportunity to work with a diverse range of clients and technologies.
- A professional environment that encourages innovation, learning, and personal growth.