Technician II
Summary
Onsite technician installs, configures, and troubleshoots low-voltage systems (voice, data, fire alarms, fiber, etc.) at client sites, audits work quality, and trains teams while ensuring consistent service delivery.
Location: Atlanta, GA
Who We Are
Telaid helps enterprise clients accelerate technology adoption to achieve their business objectives. We design, deploy and support critical technologies, reducing time, task, cost and risk associated with managing technologies in complex, multi-site environments. But Telaid is not your ordinary technology integrator. Committed to excellence, our vision is to be a people first, customer obsessed company with great (not perfect) leaders who strive to provide the best possible experience for our employees, partners and customers. We’re working hard to build and maintain a culture of integrity, trust and accountability that attracts, trains and retains the right employees for the right roles. If you’re looking for a great place to work, learn and advance your career, get to know Telaid!
Our Core Values are – Be Proactive, Be a Team Player, Take Ownership & Do the Right Thing
Summary of Position
The Technician II is responsible for installing, training partners, and inspecting quality of work on a variety of low voltage solutions Telaid offers its clients. The Technician II supports programs that rely on relationships with business partners to provide a consistent outstanding customer experience. The Technician II will be instrumental in making sure quality is guaranteed, and training is consistent as we rely on more and more business partners.
Primary Duties and Responsibilities
- Act as a lead on site and direct, inspect, and audit technician’s work as needed
- Perform complete installation and service work on customer site, including installing, configuring, troubleshooting, and testing, based on schedule
- Proficient in five of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
- Provide regular updates (email responses and deliverables) to Project Management Team(s), Resource Center and Service Center in a timely manner, and act as a point of escalation for clients, providing resolutions whenever possible.
- Assist in training of less experienced technicians in scopes of work and administrative tasks.
- Take direction and learn from more experienced technicians on jobsites.
- Train subcontractors and Telaid technicians on theory and practices for reliable quality installations
- Complete administrative job requirements in a timely fashion
- Maintain company vehicle and tools if assigned
- Perform other work-related duties as assigned by management.