Technician Support

Cash Depot is the largest independent provider in the United States specializing in retail cash management, consumer financial services, ATM solutions, and air/vac systems. An award-winning provider of financial technology, equipment, and services since 1983, we are supported by more than 270 operational employees and 160 nationwide service technicians. Our team is dedicated to meeting our partners’ needs through top-rated customer service, innovative technology and applications, durable equipment, and dependable on-site maintenance.

JOB SUMMARY:

Responsible for technical support for technicians and service customers

ESSENTIAL FUNCTIONS / DUTIES & RESPONSIBILITIES:

• Attend training sessions as required
• Field incoming phone and email requests from customers and technicians regarding problems with supported products
• Attempt to resolve equipment problems by phone or email with technicians and customers
• Create service work orders for technicians to resolve problems that cannot be fixed remotely or as requested by customers
• Review open work orders for alternative resolutions and/or escalation
• Make recommendations on additional steps for technicians to take related to repeat issues
• Document customer and technician contacts to ensure coworkers have access to current, relevant information related to work order status and site problems
• Identify and report service problem trends to technical support team management
• Suggest inventory additions and adjustments for technicians
• Other related duties as assigned

REQUIREMENTS: (Education, Experience, Skills, Abilities)

• High School Degree/GED
• Ability to clearly and effectively communicate in person and via phone or email
• Ability to maintain technical competency for supported product lines
• Ability to multi-task and remain organized while fielding several issues at once
• General knowledge of Microsoft Office programs (Word, Excel)

Join a company where your contributions directly pay off.
We believe in sharing success with our employees, which is why our benefits are designed to invest in you—now and in the future:

• Generous Profit‑Sharing Bonus — share directly in the company’s success and reap the rewards of what we build together
• Competitive Medical, Dental & Vision coverage
• Company‑paid Life Insurance & Short‑Term Disability
• Paid Holidays and PTO
• Medical Deductible Reimbursement & Wellness Benefit Programs
• 401(k) with Company Match

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk and hear. Required to frequently sit, stand, walk, stoop, use hands to finger, handle or feel, and reach with hands and arms. The Team Member is also required to perform frequent repetitive hand and wrist motion, including keyboarding.

The Team Member may occasionally be required to lift and/or move office materials and supplies, typically up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and other office equipment.

This is a full-time position; the department is staffed 364 days a year, 7:00 am to 8:00 pm CST Monday through Friday and 8:00 am to 4:00 pm CST Saturday, Sunday, and holidays. Days and hours of work depend on the exact position being hired but are typically Monday through Friday, 8:00 am CST to 5:00 pm CST, occasional overtime required.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT:

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

OTHER DUTIES:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required for this role. Duties, responsibilities, and activities may change at any time with or without notice to meet the ongoing needs of the organization.