Technicien(ne) de service sur le terrain (Production) – Montréal, Québec
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Description
Overview:
Join Xerox as a Field Service Technician (Production) and bring your advanced electromechanical expertise to our growing Technical Services organization. In this hands-on, customer-facing role, you will diagnose, maintain, and repair large-scale production equipment while helping customers maximize equipment availability and performance. You will serve as a key technical resource for customers and colleagues while delivering service in accordance with established Service Level Agreements (SLAs).
Why Join This Team:
- Apply advanced electromechanical and troubleshooting expertise to large-scale production equipment
- Receive technical training designed to expand your product and service knowledge
- Serve as an experienced technical resource and share repair best practices with team members
- Access career development opportunities within a supportive and collaborative organization
- Receive comprehensive medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account
- Participate in a 401(k) program with company matching
- Receive paid time off, holidays, and personal days
What You Will Do:
- Diagnose, troubleshoot, maintain, and repair large-scale production equipment using advanced electromechanical expertise
- Perform maintenance activities including technical diagnostics, software loads, installations, removals, retrofits, and remote resolution
- Manage service calls and resolve equipment issues in accordance with customer SLAs
- Serve as a primary customer contact for equipment maintenance, production support, and supply inventory requirements
- Provide technical assistance and guidance to team members regarding procedures, equipment repairs, and service best practices
What You Need to Succeed:
- Advanced electromechanical troubleshooting experience, including the ability to use a multimeter and interpret electrical schematics
- Experience performing diagnostics, maintenance, and repairs on complex electromechanical equipment
- Strong customer service, problem-solving, time management, and organizational skills
- Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday
- This position requires a valid driver's license, current automobile insurance coverage meeting company-specified minimums, and the ability to meet the company's motor vehicle safety standards.
How We Set You Up for Success:
- Structured new-hire and technical training focused on equipment, diagnostics, and service procedures
- Clear expectations regarding service call volume, territory responsibilities, and customer satisfaction
- Training and resources to build comprehensive knowledge of equipment and inventory requirements
- Hands-on preparation to independently complete service calls accurately and efficiently
- Opportunities to expand your technical expertise while supporting and sharing knowledge with other team members
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