Technologist-I-SUPPORT SERVICES-CTO - Support services

SALESFORCE TECHOPS ENGINEER

Experience: 7+ Years | Location: Mumbai|

Role Overview

Manage operational stability, availability, performance, governance and production support of the Salesforce platform. Drive incident resolution, release coordination, user administration, integration monitoring and continuous improvement.

Key Responsibilities

• L2 production support for Salesforce applications and integrations.
• Monitor platform health, availability and performance.
• Troubleshoot incidents, perform RCA and ensure SLA adherence.
• Manage users, roles, profiles, permission sets and security access.
• Configure objects, fields, Flows, reports and dashboards.
• Support releases, deployments, change management and post-release validation.
• Monitor APIs, batch jobs and integrations; resolve synchronization issues.
• Maintain SOPs, runbooks, audit compliance and access reviews.

Required Skills

• 7+ years IT experience with strong Salesforce Administration & Support background.
• Expertise in Sales Cloud, Service Cloud, Salesforce Flow, Reports & Dashboards.
• Knowledge of Salesforce security model, data management and platform architecture.
• Experience in Incident, Problem, Change and Release Management.
• Understanding of REST/SOAP APIs, SSO, OAuth and enterprise integrations.
• Familiarity with Jira/Azure DevOps, ServiceNow and Salesforce DevOps tools.

Preferred Certifications

Salesforce Administrator, Advanced Administrator, Platform App Builder.

Key Competencies

Strong troubleshooting, stakeholder management, communication, ownership mindset and customer focus.

Success Measures

Platform uptime, SLA compliance, successful releases, reduced recurring incidents, user satisfaction and governance adherence.