Technology Analyst - IT Services

Job Description

The IT Operations lead will be responsible for overseeing day-to-day IT operations, ensuring seamless service delivery, and managing a team of IT professionals. This role requires strong technical expertise, leadership skills, and a deep understanding of ITIL processes and enterprise tools.

Roles Responsibilities

• IT Operations Management:
  o Monitor and maintain IT infrastructure, including servers, networks, endpoints, and assets.
  o Ensure compliance with organizational standards and security policies.
  
• People Management:
  o Lead and mentor IT operations team members, ensuring optimal performance and professional growth.
  o Manage shift schedules, leave planning, and team utilization.
  
• Process Service Management:
  o Implement and adhere to ITIL best practices for incident, problem, and change management.
  o Track and ensure SLA compliance for all IT service requests and incidents.
  
• Tools Technology:
  o Manage ticketing systems such as ServiceNow (SNOW) for efficient workflow and reporting.
  o Oversee asset lifecycle management, including onboarding, allocation, and disposal.
  
• Infrastructure Network:
  o Maintain and troubleshoot servers, network devices, and connectivity issues.
  o Ensure proper cabling, labeling, and documentation for all IT assets.
  
• Continuous Improvement:
  o Identify opportunities for process optimization and automation.
  o Drive initiatives for improving IT service quality and user experience.
  

  Technical Requirement

  Windows
  Networking (LAN/ WAN), firewalls
  Virtualization (VMware, Hyper-V),
  cloud platforms (AWS, Azure)
  Scripting (Shell, PowerShell, Perl)
  Certifications: ITIL, PMP, or vendor-specific certifications (e.g., Cisco, Microsoft, Red Hat) are often preferred
  

  Educational Requirement

  BE
  

  Preferred Skills

  TIG->Standard TIG
  

  Service Line

  Computers Communications Division