Technology and Digital Operations Coordinator

Department: Carpenters Training Center

Reports To: Operations Manager

FLSA Status: Exempt

About the Position

The NYC Carpenters Training Center is one of the premier apprenticeship and workforce development programs in the country, serving apprentices, journeypersons, instructors, and industry partners throughout New York City.

The Technology and Digital Operations Coordinator plays a key role in supporting and advancing the Training Center's technology, communications, data, and digital learning initiatives. This position is responsible for managing websites and digital platforms, supporting technology-enabled business processes, enhancing communications, developing reports and analytics, and improving the overall experience for students, instructors, and staff.

The successful candidate will work closely with Training Center leadership, administrative departments, and technology partners to implement innovative solutions that improve efficiency, communication, and educational outcomes.

Key Responsibilities

Digital Platforms and Website Management

• Manage and maintain the Training Center website and related digital platforms.
• Monitor website performance, user activity, and online registration processes.
• Maintain website content and ensure information remains accurate and current.
• Analyze website traffic and user engagement to improve the user experience.

Communications & Member Engagement

• Manage digital communications including email, text messaging, website updates, and social media.
• Develop and schedule content across multiple communication channels.
• Monitor communication analytics and recommend improvements.
• Support outreach efforts to apprentices, journeypersons, instructors, staff, and industry partners.

Data Management and Reporting

• Maintain and improve data quality across multiple systems and platforms.
• Develop reports, dashboards, and analytics to support operational decision-making.
• Create and analyze reports using Excel and other reporting tools.
• Assist with performance metrics and key performance indicator (KPI) tracking.

Technology Support and Training

• Serve as a technology resource for Training Center staff and students.
• Provide training and support for administrative and educational technology systems.
• Assist users with website access, digital records, communications platforms, and related technologies.
• Support system administration and user access management for Training Center applications.

Process Improvement and Special Projects

• Identify opportunities to improve business processes through technology and automation.
• Coordinate technology projects with internal departments and external vendors.
• Assist with technology support for major events, programs, and special initiatives.
• Develop and maintain documentation, procedures, and user guides.