Technology Business Analyst II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Technical Business Analyst -Remote- US

Why Conduent:

You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award winning place to work. In 2021, we won Best Places To Work, Best Global Culture and Best HR Team.

You have an opportunity to personally and professionally thrive, make a difference, and be part of a culture where individuality and participation is valued.

As a Technology Business Analyst, you'll play an integral role in supporting functions that enable the effective and efficient delivery of services. Collaborating with operational teams to improve & transform business processes, optimize knowledge, skills, productivity, and quality and ensure compliance. Serves as a primary liaison and facilitates assigned working sessions with Operations teams to meet operational and customer objectives.

We need someone who can:

Participate in all phases of the SDLC to ensure implementation of system requirements.

Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or system problems.

Develops and maintain documentation of process flows, administrative summaries, and standard operating procedures.

Develops metrics that provide data for process management and indicators for future improvement opportunities.

Develops working relationships with client, third party vendors, ancillary service providers and/or other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

Participate in internal communications on standard processes and reporting.

Troubleshoot application and data issues and direct to the appropriate contacts.

Understand and mitigate risk; escalate high risk, complex or problematic issues.

Manage complex project and work requests with consistent accuracy, timeliness and completeness.

Responsible for collaboratively researching, trouble-shooting issues, producing ad-hoc reports and root cause analysis.

Uses best practices and knowledge of internal or external business practices to improve products and/or services.

Effectively prioritize and execute tasks in a high-pressure environment.

All other duties as assigned by manager/leadership.

Qualifications:

2 years of business technology and programming experience required

Excellent oral and written communication skills.

Strong analytical skills.

Experience in data analysis using SQL, VBA, MS office or related technologies, preferred. (Can train if have other programming experience.)

HR/Benefits experience, a plus.

Education:

High school diploma, required; Bachelor’s degree or above, preferred.

#Techjobs

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.