Technology Enablement & IT Operations Coordinator

About the role

Universal Computer Solutions is a Geelong based managed services provider and part of SC Technology Group. This role exists to support technical leaders by turning their expertise into the documents, presentations, training and processes the business runs on, and taking ownership of the business operations work that otherwise falls between the cracks. The role also leads training and adoption, so that new tools and processes are actually used across UCS and by clients. The successful person is comfortable with technology, has hands on experience with the Microsoft 365 admin consoles, writes clearly and is confident in front of a room. They sit close to leadership decisions and work across every department.

Key responsibilities

• Work with technical leaders to prepare strategic documents, department plans, reports and presentations
• Turn technical input into clear, client ready proposals, statements of work and briefing papers using UCS templates and brand standards
• Prepare packs for leadership and director meetings, record decisions and track actions through to completion
• Coordinate cross department initiatives so that work does not stall between teams
• Act as a sounding board for leaders on how a message, process or document will land with its audience
• Design and deliver internal training on Microsoft 365, including Teams, SharePoint, OneDrive, Outlook and Copilot
• Build training materials, quick reference guides and short how to content for staff
• Deliver onboarding training for new staff on UCS tools and systems
• Support new tool and process rollouts with communication, training and follow up so they are actually used
• Use Microsoft 365 admin centre usage reporting to measure adoption and target training

About you

• Hands on experience with the Microsoft 365 admin consoles, including the Microsoft 365 admin centre, Entra ID, Exchange, Teams and SharePoint admin centres
• Working understanding of Microsoft 365 licensing, users, groups and usage reporting
• Ability to explain Microsoft 365 clearly to non technical people
• Excellent written communication, with experience producing professional documents and presentations
• Strong organisation skills and the ability to manage competing priorities from several leaders
• Experience building and delivering training or supporting the adoption of new systems
• Comfortable with data, spreadsheets and basic reporting
• Curious about technology and how it makes people more effective
• Takes ownership and follows work through to completion without being chased
• Builds trust quickly with technical people and is comfortable challenging an idea constructively

About us

Universal Computer Solutions is a Geelong based managed services provider and part of SC Technology Group. Our technical leaders are experts in service delivery, projects, cyber security and platforms.