Technology Lead - Service Now
Hi,
I hope you are doing good.
I have Opportunity with one of my client, please find below Job Description for your review. If you are interested please forward me your updated resume along with your contact details to discuss further
Role: Technology Lead - Service Now
Duration: Full TIme / Permanent
Location: Cary, NC
Qualifications Basic
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience with Information Technology.
Preferred
• At least 5 years of experience in configuration and maintenance of ITSM tools.
• At least 4 years experience configuring and maintaining Service Now.
• Good knowledge of Java/J2EE technology and framework.
• Domain knowledge of Insurance
• At least 5 years of experience in application maintenance and support.
• Analyze and resolve issues to ensure SLA adherence and customer satisfaction.
• Perform ticket triage, prioritization, independent testing, change management processes, implementation activities and post implementation support.
• Support client interfacing activities and create the relevant reports in a timely manner.
• Excellent written & verbal communication
• Strong Analytical skills
• Experience working with offshore/onshore resources
• Ability to work in team environment and client interfacing skills.
• Experience and desire to work in a Global delivery environment.
• Ability to work in team in diverse/ multiple stakeholder environment
• Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
All your information will be kept confidential according to EEO guidelines.