Technology Operation Support

Requirements:

• Execute standard operating procedures — carry out documented operational tasks across billing, meter data, and platform configuration, following SOPs and runbooks.
• Support billing & finance operations — assist with uploading invoices, triggering payment deductions via internal tools/APIs, verifying amounts against source spreadsheets, and sending reminder notifications.
• Process meter and time-series data — help move meter reads through to billable stage, apply adjustments, backfill or estimate missing data, and ingest data files per procedure.
• Validate data and outputs — check data quality using dashboards (e.g., Grafana) and spreadsheets, confirming results match expectations before and after each task.
• Handle service tickets — pick up, action, update, and close requests tracked in Jira / CES boards and ServiceNow, keeping requesters informed of progress.
• Support meter & facility configuration — assist in creating projects and measuring points, onboarding new premises via seeding templates, and maintaining hierarchy records.

Job Description — Technical Operations Support (Junior)

• Generate and manage reports — trigger report generation, regenerate or upload reports, and confirm outputs are correct.
• Assist with account administration — help create user accounts, reset passwords/MFA, update roles and access, and run predefined provisioning scripts under supervision.
• Run predefined scripts and jobs — execute pre-approved scripts and scheduled jobs (e.g., via Jenkins) following the documented steps.
• Document work and capture evidence — record actions taken, attach screenshots and validation evidence, and keep operational logs up to date for audit and handover.
• Apply maker-checker discipline — for higher-risk tasks (e.g., controlled database amendments), follow validation and maker-checker controls carefully and never skip verification steps.
• Escalate appropriately — recognise when a task is complex, unusual, or high-risk, and escalate promptly to senior engineers rather than proceeding unsupervised.
• Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field — or equivalent practical experience.
• 0–2 years of experience; fresh graduates are encouraged to apply.

Required Technical Skills

• Basic SQL — able to read and run simple queries (or eager to learn on the job).
• Comfort with spreadsheets (Microsoft Excel) for data checking and reconciliation.
• Basic familiarity with APIs and tools such as Postman, or willingness to learn how to trigger and verify API calls.
• Some exposure to scripting (any language) and a logical, methodical approach to following technical steps.
• Confidence using web-based tools and dashboards, and the ability to learn internal platforms and systems quickly.
• Exposure to data visualisation / monitoring tools (e.g., Grafana).
• Familiarity with CI/CD or job-automation tools (e.g., Jenkins).
• Awareness of NoSQL / time-series databases (e.g., Cassandra / CQL).
• Experience with ticketing systems (Jira, ServiceNow) or collaboration tools (Slack).
• Basic understanding of cloud concepts, JSON/XML data formats, or the utilities / smartmetering domain.

If the above role is a good fit for you, or if you know anyone whomight be good for the role, please get in touch with an updated CV and I'll bein touch!

EA Reg no: R22104585

EA Licence Number: 07C3924 | Company Registration No. 200609504D