Technology Operations Manager
Posted Updated
Job Description
At Starbucks Australia, we're entering an exciting phase of growth and are looking for a Technology Operations Manager to help shape the future of technology across our coffeehouse network. This is a highly visible role for someone who enjoys challenging the status quo, driving operational excellence, and delivering meaningful business outcomes.
Reporting to the Chief Information Officer, you'll lead technology operations across our stores and Store Support Centre, ensuring reliable, secure and scalable technology services that support business growth. You'll work closely with technology partners and vendors to improve service levels, optimise spend, strengthen security, and drive innovation
Key Responsibilities:
- Lead technology operations, service delivery and incident management.
- Drive vendor performance, accountability and commercial outcomes.
- Own infrastructure including networks, devices, Microsoft 365 and cloud services.
- Strengthen cyber security, compliance and operational resilience.
- Support store growth by ensuring technology remains scalable and fit for purpose.
- Partner with Operations and business leaders to improve the store technology experience.