Technology Operations Manager

At Starbucks Australia, we're entering an exciting phase of growth and are looking for a Technology Operations Manager to help shape the future of technology across our coffeehouse network. This is a highly visible role for someone who enjoys challenging the status quo, driving operational excellence, and delivering meaningful business outcomes.

Reporting to the Chief Information Officer, you'll lead technology operations across our stores and Store Support Centre, ensuring reliable, secure and scalable technology services that support business growth. You'll work closely with technology partners and vendors to improve service levels, optimise spend, strengthen security, and drive innovation

Key Responsibilities:

• Lead technology operations, service delivery and incident management.
• Drive vendor performance, accountability and commercial outcomes.
• Own infrastructure including networks, devices, Microsoft 365 and cloud services.
• Strengthen cyber security, compliance and operational resilience.
• Support store growth by ensuring technology remains scalable and fit for purpose.
• Partner with Operations and business leaders to improve the store technology experience.

Required Experience:

• Senior technology operations experience in a multi site retail or hospitality business
• Has challenged incumbent vendors and changed the outcome: better service, better commercials, or both
• Has managed a multi party support chain, where triage sits with one provider and resolution with others
• Evidence of efficiencies and return delivered against a technology spend baseline
• Hands on across network, end user compute and Microsoft 365 in a distributed store environment
• Hands on security operations: access, patching, vulnerability management and incident response
• Experience across a point of sale estate and store technology
• Available for escalation outside store trading hours, and able to travel to stores
• Tertiary qualification in a technology discipline, or equivalent experience
• Desirable: Essential Eight or ISO 27001 exposure, Microsoft 365 security, PCI DSS, experience in a fast growing store network

Why Starbucks?

Starbucks Australia is proudly Australian-owned and operated. While we're a relatively small business, we have ambitious growth plans and a strong focus on developing our partners.

Located in Collingwood, our Support Centre features extensive end-of-trip facilities, concierge services including dry-cleaning and parcel collection, and our very own Starbucks café. Our hybrid working model provides the flexibility to work three days in the office and two days from home.