Technology Operations Specialist II

Classification: Classified - Salaried

Division/Department: Information Technology

Job Category: Technology

FLSA: Non-Exempt

Title: Technology Operations Specialist II

Qualifications:

1. Demonstrate efficiency, accuracy and communication skills in order to complete all scheduled and assignments issued by the supervisor.
2. Ability to reach top shelf of 6'6". Ability to lift up to 50 lbs. on occasion. Ability to reach top file drawer (5ft) or bottom drawer (4in) off floor.
3. Ability to perform data entry.
4. Possess a High School diploma or equivalent.
5. Ability to work independently without direction or supervision.
6. Possess a positive customer service attitude.
7. Required to have the following items:
   1. Valid driver's license without restrictions.
   2. Working phone number or emergency phone listing.
   3. Proper mailing or home address.
8. Ability to operate all office equipment with special emphasis on computer skills.
9. Ability to exercise good judgment and make decisions which do not depart from district policies and procedures.
10. Ability to maintain confidentiality of all records or transactions of the department.

Reports To: Chief Information Officer

BASIC FUNCTION/PURPOSE

This individual works under the supervision of the Senior Computer Technician performing tasks necessary to support clients, track inventory, and maintain equipment.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee performing the duties of this position is frequently required to walk, sit, talk, hear, bend, stoop, and reach. The employee may be occasionally required to manually lift, move, or carry up to 50 pounds. The employee is required to interact with staff and meet the demands of several different people. The employee is responsible for the work output of others. The employee occasionally works extended hours. Vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

CRITICAL SKILLS

1. Ability to maintain regular and good work attendance and come to work on time.
2. Ability to work constructively and cooperatively with others.
3. Ability to respond to information requests in a courteous, timely and helpful manner.
4. Ability to manage job responsibilities while meeting established deadlines.
5. Ability to access, input, and retrieve information from a computer.
6. Ability to maintain confidentiality of student and staff information.

PERFORMANCE RESPONSIBILITIES (This list is not all-inclusive)

1. Organize and maintain all technology assets (computers, tablets, network equipment, etc.) assigned to the Technology Department throughout the District
2. Organize and audit consumable inventory (adapters, repair equipment, etc.)
3. Periodically audit assets as needed
4. Provide backup to the duties of receiving all technology assets by inspecting shipments for damage, enter data into asset management system where appropriate, and deliver equipment where appropriate.
5. Maintain SMART equipment (SMART boards, projectors, clickers, monitors):
6. Maintain a log of equipment sent out for repair and returned.
7. Answer the help desk calls and attempt to resolve the issue over the phone where applicable in an overflow capacity and backup to the Technology Operations Specialist I
8. Maintain student and staff logins in Active Directory
9. Data entry of help desk calls into service desk software as needed
10. Assist staff walking into the office with Technology Department
11. Assist with configuration of district telephones as needed
12. Research best price for all technology purchases as needed
13. Create purchase orders for the Technology Department as needed
14. Perform other duties as assigned.

Term of Employment: 12 Months

Salary Range: Commensurate with qualifications and experience

Evaluation Frequency: Job performance will be evaluated a minimum of one time per year.

Updated 8-16-2018

Notice of Nondiscrimination

Geary County USD #475 does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and/or activities and provides equal access to the Boy Scouts and other designated youth groups. For questions or complaints based on race, color, national origin, sex or age, please contact the USD 475 Director of Human Resources, 123 N. Eisenhower, Junction City, KS 66441. Telephone: 785.717.4000. For questions or complaints based on disability, please contact the USD 475 Director of Exceptional Student Services, 123 N. Eisenhower, Junction City, KS 66441. Telephone: 785.717.4000