Technology Project Manager – TSA & Legal Day 1 Readiness
Summary
Oversees technology transitions for legal Day 1 readiness, managing TSAs and cross-functional teams to ensure seamless service continuity, risk mitigation, and operational handover.
Role Purpose
The Technology Project Manager is accountable for planning and delivering technology work streams that enable Legal Day 1 readiness,with a primary focus on establishing and managing Transitional Service Agreements (TSAs) (i.e., services provided/received during a transition period to ensure continuity). The role ensures critical technology services,dependencies, controls, and governance are in place for Day 1 and that TSA delivery is managed through stabilisation and transition-to-exit.
Key Accountabilities (What you’ll do)
1)Day 1 Readiness & Delivery Management
● Own and drive the integrated plan for Technology Legal Day 1 readiness, ensuring all milestones, deliverables, and entry/exit criteria are defined and met.
● Establish and manage detailed project plans across applications, infrastructure, networks, end-user computing, identity& access, data, service management, and operational readiness.
● Coordinate cutover planning, rehearsal activities, go/no-go criteria, and hypercare/stabilisation for Day 1.
2)TSA Scope Definition, Mobilisation & Governance
● Define the Technology TSA catalogue(services in scope, service descriptions, boundaries, dependencies,assumptions).
● Support TSA drafting inputs: service schedules, SLAs/OLAs, RACI, reporting, escalation paths, pricing/charge back inputs (where applicable), and control requirements.
● Put in place TSA governance: service reviews,KPI reporting, issue triage, change control, dispute management, and decisionlogs.
● Ensure TSAs align with target operating modeland do not create unmanaged operational, security, or regulatory risk.
3)Stakeholder & Cross-Functional Coordination
● Manage senior stakeholder engagement across Technology, Legal, Procurement/Vendor Management, Finance, Risk/Compliance,Operations, Cyber Security, Data Privacy, and Business Owners.
● Coordinate third parties and internal suppliers to confirm deliverables, responsibilities, and operational handshakes.
● Drive decisions at pace, escalating blockers with clear options and impact assessments.
4)Risk, Controls, and Regulatory Discipline
● Maintain project RAID (Risks, Assumptions,Issues, Dependencies) with actionable mitigations and clear owners.
● Ensure appropriate controls are followed(e.g., change management, access controls, auditability, data handling,resilience, incident management).
● Produce clear status reporting for steering forums, including compliance/control milestones relevant to Day 1.
5)Transition-to-Exit / TSA Exit Planning
● Develop and own the TSA exit plan and timeline: service separation, migration, decommissioning, and handover to BAU/target state.
● Track exit readiness criteria, including technology remediation, operational capability, documentation, and knowledge transfer.
● Reduce TSA duration and risk through proactive dependency management and delivery acceleration where feasible.
Key Deliverables
● Legal Day 1 integrated plan, cutover plan,and readiness packs
● Technology TSA catalogue and service schedules (inputs)
● TSA governance cadence, KPI reporting pack,and escalations framework
● RAID log, dependency maps, and decision log
● Operational readiness artefacts (runbooks,support model, handover plans)
● TSA exit plan and transition roadmap totarget state
Knowledge,Skills, and Experience (What you’ll bring)
Essential
● Proven experience as a Technology Project Manager delivering complex, cross-domain change(applications/infrastructure/ops).
● Demonstrated delivery experience in separations,carve-outs, mergers, entity moves, major transitions, or Day 1 events.
● Strong understanding of service management concepts (service catalogues, SLAs/OLAs, incident/problem/change processes).
● Excellent stakeholder management,influencing, and governance skills; comfortable presenting to senior forums.
● Strong planning and execution discipline(critical path management, dependency mapping, RAID, reporting).
Desirable
● Experience working with Transitional Service Agreements (TSAs) or similar transition service constructs.
● Familiarity with technology risk, controls,audit, cyber/security, and data privacy considerations in transitional environments.
● Experience coordinating vendors/outsourced service providers and managing contractual service obligations.
● Exposure to tooling: MS Project/Plan, Jira,Confluence, ServiceNow, Power BI (or equivalents).