Technology Services Analyst

About Knox

Knox Grammar School is an independent Uniting Church school on Sydney’s North Shore, educating boys from Kindergarten to Year 12 across day and boarding. Wahroonga Preparatory School, our co-educational campus, teaches students from Pre-Kindergarten to Year 6. Within a caring Christian environment, we help young people grow in faith, wisdom, integrity, compassion and courage.

About the role

As a Technology Services Analyst, you are the front door to technology at Knox. When a teacher, student or parent needs help, you are who they turn to, in person, over the phone or online. You resolve the everyday issues, support the applications and devices the School runs on, and make good technology feel effortless for the people who use it.

The role suits an adaptable generalist who enjoys variety and likes to keep learning. One hour you might set up a new staff member’s accounts; the next, troubleshoot a classroom display or prepare student devices for the 1:1 program. Over time you grow into an advisory role, helping our community get more from the tools they use each day and sharing what you learn across the team.

You’ll work alongside a capable team of specialists and engineers within our Technology Services team. This is a permanent, full-time position working across the School’s campuses in Wahroonga, commencing as soon as possible.

What you’ll do

• Provide friendly, high-quality support across walk-in, phone and online channels, keeping people informed and escalating well when an issue needs a specialist.

• Manage requests, incidents and problems through to resolution, and record your work in the ITSM system.

• Support Knox’s core business and learning applications: triage, troubleshoot, and resolve or escalate.

• Act as first responder for technology in classrooms and shared spaces, fixing common issues and partnering with the Spaces and Events team on the complex ones.

• Onboard and offboard staff and students, from account setup to device and application provisioning, and handle day-to-day identity tasks such as password and MFA resets.

• Play an active part in the 1:1 device program: take delivery of devices, then configure and deploy them for students and staff.

• Work with specialists on mobile device management across iOS, macOS and Windows, and on equipment from printers to network switches and access points.

• Keep the asset registry current, contribute to the knowledge base, and help improve how the team works.

About you

You bring a real interest in technology and genuine care for the people you help. You enjoy solving problems, you follow through, and you are happy to keep learning as the tools change.

You will likely have:

• At least two years in a technical support, service desk or desktop support role.

• Good working knowledge of mainstream desktop and networking technology, especially macOS and Jamf.

• Familiarity with modern-workplace platforms such as Microsoft Teams and Google Workspace.

• Confidence supporting people across walk-in, phone and online channels.

• A knack for classroom audio-visual systems, printers and peripherals.

It would also help to have:

• Experience in a school or education setting.

• Experience with Jamf, Intune or a similar MDM solution.

• Exposure to identity and access administration (accounts, MFA, licensing).

• Apple macOS certification, or ITIL certification or experience.

An opportunity exists for the position to be appointed at Technology Services Specialist level, which involves particularly experienced and capable analysts taking on additional portfolio responsibilities in one or more areas. Candidates with experience coordinating small to medium-sized projects or leading an uplift in ITSM/ITIL practice are strongly encouraged to apply.

What we offer

• A competitive salary, plus superannuation, under the Independent Schools NSW (Professional and Operational Staff) Cooperative Multi-Enterprise Agreement 2025.

• Discounted school fees for permanent employees.

• Professional development and room to grow toward a specialist role.

• Staff recognition and awards.

• An Employee Assistance Program.

• Daily morning tea and an onsite café.

How to apply

Apply through the Knox Careers Page with your resume and a short cover letter telling us why this role interests you. We review applications as they arrive and may interview before the closing date, so we encourage you to apply early.

Closing date: Friday 7 August 2026.

Knox Grammar School is committed to the safety, protection and wellbeing of all our students and children involved in activities at Knox. The School actively promotes a culture of child safety and requires all prospective staff to be suitable and committed to protecting students from abuse or harm in the school environment.

To support this commitment, the School partners with Australia’s leading child protection organisations, including Bravehearts to deliver annual online child protection training for permanent staff and Halloran Morrissey Group which delivers face to face training for all permanent and casual staff. Knox’s blended learning approach ensures all training incorporates current legislative requirements and practical, real-world applications. This approach ensures our staff receive relevant, up-to-date, and comprehensive child safety education.