Technology Services - Analyst
Ensures IT processes and procedures are followed.
Identifies and escalates support requests that are symptomatic of an unresolved underlying problem in IT equipment or services.
Records all relevant information including progress accurately in the ITSM Tool (ServiceNow) in accordance with KPMG Policy and Processes.
Accurate diagnosis of root cause – Incident or Request.
Resolution actioned or assigned task(s) to appropriate Repair Authority(s) with the required information within agreed service levels.
Minimises customer impact by providing workarounds where possible.
Be customer, and delivery focused, organised and capable of delivering in full and on time.
Beginner knowledge in AZURE Entra ID and Active directory actions
Other duties as requested by Technology Services Management.
Participate in an on-call roster if requested by the team leader where applicable.
Tertiary level qualification and/or relevant experience, 2-4 years.
Vendor certification/s.
Microsoft qualifications and/or relevant experience.
Understanding of the ITIL framework, highly regarded.
Understanding of Artificial Intelligence (AI), highly regarded.
Closing Date: Monday 14 September 2026.
We offer agile and flexible work practices in a modern and innovative work environment.
Our benefits include competitive salary, comprehensive benefits package, opportunities for professional growth and training including Microsoft certifications, and an inclusive workplace culture.
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.
Our people are what makes KPMG the thriving workplace that it is. What sets us apart is our belief that great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build lasting relationships with unique and diverse colleagues who will provide you with the support you need to be your best, and produce meaningful and impactful work in an inclusive and equitable environment.
At KPMG every career is different, we look forward to seeing you grow with us!