Technology Services Support

MISSION ACADEMY

Full-Time, Monday - Friday; 8 a.m. - 4:30 p.m.

What We Do

Providing a safe, flexible and supportive educational experience for students is what we do best. Founded and led by educators, Elev8 Online Schools fosters student success in fully virtual, tuition-free public schools across California. Serving students in grades 6-12, our schools are accredited, NCAA eligible and offer a high-quality online education and valid California high school diplomas. Remember the person who made a difference in your life? Now it’s your turn.

Learn more about us at https://elev8schools.org/

How You Will Make an Impact

The Technology Services Support position will provide educational and instructional technology support which includes assisting students with access to testing platforms. This Position works closely on a regular basis with client schools leadership and staff to resolve day-to-day issues.

RESPONSIBILITIES/DUTIES: This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Remote Help Desk and onsite support for most desktop software, hardware and peripherals issues; as needed onsite visits to support end-users, and complete work requests
• Proactive monitoring of infrastructures to identify and resolve issues before downtime occurs; network connectivity troubleshooting and maintenance
• Provide support for all audio/visual (A/V) needs. Including setup, training and maintaining full functionality
• Maintain close contact and open communication with clients until an issue has been resolved
• Document within our ticketing system to create detailed work logs and technical documentation
• Accept and work Tier 1 escalation issues for which a higher level of technical expertise is required
• Triage and escalate complex issues to Tier 3 Support Technician and Management appropriately
• Use imaging deployment tools to build and deploy new computer operating system (OS) packages
• Coordination of service requests with third-party technology providers as needed
• Conduct technical support in line with documented procedures; maintain hardware, software and network inventory, diagrams and related documentation as needed
• Provide manager with regular updates on common problems encountered and identify possible longer term solutions/improvements to reduce future problems
• Use communication channels to inform team of important issues and information which will help improve team performance
• Provide new site technology staging and upgrading of older technology as needed
• Maintain a safe learning environment in all areas
• Participate in special projects as required
• Participate in meetings and trainings, as requested
• Administrative duties, responsibilities, and activities may be assigned or changed from time to time