Technology Specialist
Summary
On-site IT support role providing hardware, software, and network troubleshooting for a financial services client in Singapore, managing user accounts and incident resolution.
General Description
We are seeking a capable and dependable IT professional to be seconded to a client within the financial services sector, supporting day-to-day IT operations in a fast-paced, client-facing environment.
This role requires a high level of professionalism, accountability, and adaptability, with a strong emphasis on continuous improvement and learning.
Key Responsibilities
- Provide on-site IT support for end-users, including troubleshooting hardware, software, and network-related issues
- Support desktops, laptops, mobile devices, and standard enterprise applications (e.g., Microsoft 365)
- Manage user accounts, access control, and permissions in line with security policies
- Perform incident management and service request fulfilment within defined SLAs
- Coordinate with internal teams and vendors for escalations and issue resolution
- Assist in IT asset management, inventory tracking, and lifecycle management
- Support basic network troubleshooting, connectivity issues, and meeting room AV setups
- Participate in system upgrades, rollout activities, and maintenance tasks
- Ensure adherence to client IT policies, compliance, and security standards
- Maintain proper documentation of issues, resolutions, and procedures
Minimum Requirements
Experience
Minimum 1 year of relevant IT support experience in an enterprise environment
Professional Profile
- Demonstrates maturity, strong workplace etiquette, and professionalism
- Proven track record of being reliable, accountable, and consistent in delivery
- Comfortable working in a client-facing environment with minimal supervision
Aptitude & Mindset
- Strong “always-learning” mindset with a genuine curiosity to improve technical and operational skills
- Proactive in learning new systems, tools, and methodologies
- Committed to maintaining high professional and service standards
- Open to feedback and continuously seeks to enhance performance
Education Requirements
Diploma, Degree level in technology related discipline.