Technology Specialist (Support)

Radix Berrie is a forward-thinking IT solutions provider, specializing in enterprise infrastructure, turnkey implementations, and outstanding support services.

Our mission is to simplify and future-proof IT operations for our clients through flexible, sustainable, and customer-centric solutions.

We’re looking for enthusiastic and dependable interns who are passionate about technology and eager to learn. As part of our team, you’ll gain hands-on experience in delivering impactful IT solutions while growing in a supportive and innovation-driven environment.

At Radix Berrie, we live by our core values: Innovation, Integrity, Trust, Passion, and Continuous Improvement. We believe that responsibility and reliability are essential to achieving excellence. If you're someone who takes pride in your work and is committed to learning and contributing meaningfully, we’d love to welcome you aboard.

Join us and be part of a team that values growth, accountability, and excellence. Your contributions will help shape robust and scalable IT solutions that drive real business success.

Responsibilities

As an IT Support Engineer (End user computing) working for an enterprise system integrator, you will be responsible for the design, implementation, and maintenance of IT systems for diverse clients. Your key areas of responsibility will include:

1. Client Support and Collaboration:

· Provide Level 1/Level 2 technical support and troubleshooting assistance to clients.

· Incident tracking, resolution and escalation in a timely manner with customer, vendors and internal team.

· Collaborate with client IT teams to ensure smooth integration and operation of systems.

· Conduct training sessions and create documentation to support client IT staff.

2. Continuous Improvement and Innovation:

· Stay updated with the latest industry trends and technologies.

· Identify opportunities for improving existing systems and processes.

By joining our team, you will play a critical role in delivering robust and scalable IT solutions that drive business success for our clients. We seek individuals who are not only technically proficient but also committed to excellence and continuous improvement.

Qualifications

We’re seeking interns with a strong foundation in IT, a keen interest in support and system integration, and a willingness to learn. Academic background, relevant certifications, and hands-on curiosity are all valued. This is a great chance to gain practical experience and grow in a dynamic tech environment. Here are the key qualifications to look for:

1. Educational Qualifications:

· Minimum Higher Nitec or Diploma with Professional Certifications.

· Fresh Higher Nitec/Diploma graduates with great attitude are welcome.

2. Soft Skills:

· Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve issues effectively.

· Communication Skills: Excellent verbal and written communication skills to interact with clients and team members.

· Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines.

· Team Collaboration: Strong interpersonal skills to work effectively within a team.

3. Professional Experience:

·Relevant Work Experience: At least 1 year of experience in IT support roles, preferably in a system integrator environment supporting end users including printing solutions

· Familiarity with end user support environment

4. Additional Considerations:

· Adaptability: Ability to stay updated with emerging technologies and adapt to new tools and practices.

· Attention to Detail: Keen attention to detail to ensure the reliability and security of IT systems.

· Commitment to Continuous Improvement: A proactive approach to identifying areas for improvement and implementing innovative solutions.