Technology Support & Administration Assistant (AU Real Estate Experience Required)
Wingman Group PTY LTD Technology Support & Administration Assistant (AU Real Estate Experience Required)
We are seeking a detail-oriented Technology Support & Administration Assistant to support our Corporate Technology Department. The role focuses on coordinating support requests with software vendors, maintaining data quality across business systems, creating user training documentation and providing reporting and insights to help improve technology adoption and support outcomes across a network of real estate offices.
Key Responsibilities:
Manage and coordinate technology support requests with third-party software providers.
Track support tickets and provide regular reporting on trends, recurring issues, response times, and user adoption challenges.
Create and maintain Buxton-branded "How To" guides, user instructions, FAQs, and knowledge base content for business systems.
Perform ongoing data cleansing, auditing, and maintenance within our Sales CRM.
Assist with user account administration and general technology administration tasks.
Provide ad hoc support to the Technology Team on projects, audits, system rollouts, and process improvement initiatives.
Maintain documentation and ensure information remains accurate and up to date.
Must-Have Experience:
Box+Dice CRM (essential)
Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint)
CRM administration and data management
Reporting and dashboard preparation
Knowledge base or documentation creation platforms
Highly Desirable:
RedHQ
PropertyMe
Real Time Agent
Engage
ListOnce
CampaignAgent / AgentVendor
ActivePipe
Engage
Inspect Real Estate (IRE)
Inspection Express
Monday.com
Zapier or workflow automation tools
Ideal Candidate Profile
Previous experience supporting real estate, property or franchise-based businesses.
Comfortable learning multiple software platforms quickly.
Strong problem-solving and organisational skills.
Proactive, responsive and customer-service focused.
Able to identify trends and opportunities for process improvement from support and system data.
Technical Requirements:
Equipment is self-provided
Computer:
RAM: 8GB
HDDISDD: 512 GB
PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)
Operating System: Windows 11 Home or Pro
Power Backup: Power station, Powerbank, UPS, and etc.
Extra Display: Secondary/External Monitor
Audio & Video: Noise-Cancelling Headset + Web Cam
Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.
Contractor Perks & Rewards:
20 Paid Time Off
Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract)
Annual Trip - connect with the broader Wingman community in person
Dedicated Support Contact (CSM) - someone to help you succeed and stay connected
Access to a Network = collaborate with follow contractors and onshore specialists
Opportunities to Upskill - optional sessions, peer learning, and developmental pathways
More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads
High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments
Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes
Advisory Support - HR, Tax, and setup guidance available to make contracting seamless
100% Work-From-Home Contracts - all engagements designed for remote delivery
Pre-engagement requirements for Independent Contractors:
BiR as you are a contractor (Required to submit any contributions required by the government.)
NBI or Police Clearance
Any Government-issued 10
Note: If you think you have the skills and experience we are looking for but are short on technical requirements, don’t hesitate to reach out to us to discuss the matter.
Skills
As published by recruitee · 38 questions · 1 written answer
Basics
Full name, Email, CV, Phone
Short answers (13)
- If Yes, please fill-out their name below: optional
- If no, please explain why?
- 1-2mins self-introduction video
- For Currently Employed Applicants, what motivated you to apply for this position while still employed?
- If selected, how soon would you be able to transition to this new role?
- If you have held multiple positions in a short timeframe. Can you explain the reasons for changing jobs frequently?
- For Unemployed Applicants, can you explain the reasons for your current unemployment?
- Name
- Relationship
- Email address
- Contact Number
- Company
- Company Email Address
Pick from a list (18)
- This is a WFH set-up and the shift schedule starts from 7AM to 4PM MNL time, Mondays to Fridays only. Are you able to work these hours?
- Were you referred to us by an existing staff member?
- Would you be open to weekend work if required?
- Wingman has standard IT and security requirements that all team members must follow as part of the onboarding process. Are you comfortable complying with these requirements and maintaining expected productivity standards while working remotely?
- Are you willing to comply with BIR self-registration as part of the pre- employment process?
- Would you agree to a refundable placement payment of AUD 200, which will be deducted from your first cut-off or paid separately if preferred? This supports mutual commitment while Wingman invests in your IT setup, onboarding, and profile preparation. The full amount will be returned after 24 weeks. If you resign earlier, it will be included in your final pay, provided you give at least 30 days’ notice. The amount will be forfeited in cases of termination or resignation without the required notice.
- Do you have at least 2 years of experience in an administrative role?
- Have you worked with international clients or teams, particularly from countries like Australia, the United States, or New Zealand?
- Have you ever been responsible for managing a calendar or scheduling appointments for an executive or team?
- Are you comfortable communicating with clients, vendors, and team members via call, text, email or other communication channels?
- Do you have dual monitor setup for your work?
- Do you have a work from home location that has minimal noise, sufficient space, and can be closed off to others?
- If yes, please attach a picture of your work set-up
- I understand that as part of Wingman’s Cyber Security Program, system monitoring and safety tools will be installed. These tools help ensure that Wingman and its associates remain secure, and also support the generation of accurate timesheet data.
- Are you to provide the following pre-employment requirements: - BIR tax - NBI or Police Clearance - Government ID
- Please confirm that you understand your independent contractor agreement/contract will be under Singapore Law and the entity named Philippines Resources Pte. Ltd.
- Please confirm you accept your contract will be sent to you by our Singapore team and you may have to engage with them as well as the Phillipines team for contract questions.
- I HEREBY AUTHORIZE Wingman Outsourcing to investigate my background and qualifications for purposes of evaluating whether I am qualified for the position to which I am applying. I consent to the processing of my personal information that are necessary and relevant to evaluate my application. I understand that Wingman Outsourcing may also utilize an outside firm/s to assist it in checking the veracity of information, and I specifically authorize such investigation by outside firms that may be hired by Wingman Outsourcing. I also understand that I may withhold my permission and that in such a case, no investigation will be done, and my application for employment will not be processed.
Written answers (1)
- What software or tools are you proficient in? (e.g., Microsoft Office Suite, Google Workspace, project management tools). Please indicate your level of proficiency (Beginner, Intermediate, Advanced) for each tool listed.
Attachments (6)
- Specs of your device
- Main Internet Speed
- Back-up Internet Speed
- Please attach a picture of your equipment
- English Proficiency Test Result
- Personality Test Result