Technology Support Assistant

Title: Tech Support Assistant ~ Special Education

Position Type: Full-time

Location: Laurel, Maryland

What we do and offer our team:

PHILLIPS PROGRAMS Schools are private special education day schools for children with emotional and behavioral needs. PHILLIPS has a unique approach to special education. Our programs provide a place of relationship and belonging where students can be accepted; treated with compassion and respect. We offer competitive salaries, a comprehensive benefits package, a place where you can learn and grow as a professional, and a warm and friendly environment that lives our values. In addition, our staff are eligible for the Federal Student Loan Forgiveness Program!

What the Special Education Tech Support Assistant does:

In coordination with the Program Director, Program Supervisors, Network and Facility Managers, the Tech Support Assistant provides technological needs by providing daily technical systems and support to the program. The Tech Support Assistant assists the program as assigned in any of the following:

• Provides technical support to the Laurel and Fairfax programs.
• Provides technical support to staff, students, and families.
• Provides training to staff, students, and families as needed.
• Coordinates and communicates with staff from LEAs concerning issues with LEA-issued devices and technology.
• Assists in student crisis counseling as needed.
• Maintains and manages the inventory for a variety of devices, technology, and supporting accessories.
• Provides daily troubleshooting of issues to devices.
• Serves on technology and software committees and other relevant task forces as needed.
• Assists in purchase of materials and supplies and maintenance of computer systems.