Technology Support Engineer

Experience:

Minimum 2 - 3 years

Key Responsibilities & Skills:

• Manage end-to-end implementation, configuration, and maintenance of enterprise IT infrastructure, including servers, storage, networking, virtualization, and backup solutions.

• Perform server and storage rack mounting, hardware installation, configuration, and troubleshooting activities.

• Install, configure, upgrade, and maintain Windows Server, Linux, and VMware ESXi operating systems, including firmware and BIOS updates. • Administer and support Active Directory Domain Services (ADDS), DNS, DHCP, File Server, DFS/DFSR, and Group Policy (GPO) environments.

• Configure and manage storage infrastructure, including RAID arrays, storage pools, volumes, LUNs, and host mappings.

• Administer and maintain virtualization platforms such as VMware vSphere and Microsoft Hyper-V, including Virtual Machine High Availability (HA).

• Deploy, configure, and support Hyper-V Failover Clusters and SQL Server Failover Clusters to ensure business continuity and high availability.

• Implement, manage, and monitor enterprise backup and disaster recovery solutions, including Commvault, Veritas Backup Exec, Veritas NetBackup, Veeam Backup & Replication, and Veeam M365 Backup.

• Monitor system performance, troubleshoot infrastructure issues, and ensure optimal availability and reliability of IT systems.

• Maintain technical documentation, configuration records, and standard operating procedures.

Required Skills:

• Strong experience in server, storage, virtualization, and backup administration.

• Hands-on expertise with Windows Server, Linux, VMware vSphere, and Microsoft Hyper-V.

• Knowledge of Active Directory, DNS, DHCP, GPO, DFS/DFSR, and File Server management.

• Experience in storage management, RAID configuration, and SAN/NAS environments.

• Proficiency in enterprise backup and recovery solutions.

• Strong troubleshooting, problem-solving, and documentation skills.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Relevant certifications such as Microsoft, VMware, Veeam, Veritas, or other infrastructure-related certifications are preferred.

• Experience working in enterprise data centre and IT infrastructure environments.