Technology Support III

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member at JPMorgan Chase within the Healthcare Payments team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

J.P. Morgan Healthcare Payments is driving much-needed change through an innovative suite of solutions including InstaMed and Healthcare Link. Backed by the strength and scale of J.P. Morgan Chase, the Healthcare Payments team uses industry expertise and leading technology solutions to power a better healthcare payments experience, with global impact. Our growth is centered on a relentless focus to make healthcare payments better for everyone. We are looking for candidates who are excited to create change and grow their careers with a ground-breaking company.

Job Responsibilities

• Provide end-to-end application or infrastructure service delivery to support the firm's successful business operations.
• Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assist in monitoring production environments for anomalies and address issues using standard observability tools.
• Identify issues for escalation and communication, providing solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and resolve issues while supporting incident, problem, and change management of full-stack technology systems, applications, or infrastructure.
• Monitor healthcare transaction processing applications and services.
• Monitor all production application components to ensure high availability and meet or exceed customer Service Level Agreements (SLAs).
• Identify opportunities for process, systems, and application improvements in a dynamic environment designed to solve problems in the healthcare industry.
• Maintain relationships with key/strategic partners and customers.
• Adhere to Operations Level Agreements (OLAs) in support of end-to-end customer SLAs.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment, both on-premises and in the public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to processes within the scope of the Information Technology Infrastructure Library (ITIL) framework.
• Experience with one of the following monitoring tools: DataDog, ITRS Geneos, Dynatrace, New Relic, or AppDynamics.
• SQL/Oracle server experience, including writing and optimizing SQL queries.
• Proven ability to work creatively and analytically in problem-solving scenarios.
• Proven ability to work effectively in a team environment and collaborate with cross-functional teams.
• Ability to read, understand, and apply technical specifications.
• System integration and support experience.
• Effective communication (written and oral) and interpersonal skills.

Preferred Qualifications, Capabilities, and Skills

• Experience with one or more general-purpose programming languages and/or automation scripting.
• Working understanding of EKS service.
• Experience with Jira, ServiceNow, Splunk, or Grafana.
• Exposure to the AWS platform.
• Experience in fintech or healthcare technology.
• Knowledge of healthcare billing and management applications.
• Knowledge of payments and remittance reconciliation in the healthcare industry.