Technology Support III, Securities Services Technology

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support team member in the Securities Services Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing tools like Geneos, Splunk, etc.
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience using telemetry & application performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
• Knowledge on Trade Life cycle, Position Management, Valuation, Asset Servicing
• Excellent interpersonal relationship and communication skills

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting (Python/Java)
• Working understanding of public cloud
• AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch & DataDog
• Expertise in Excel, Macro and PowerPoint