Technology Support Officer

• 8 week contract - ASAP Start
• North Sydney location
• $58.68 + super per hour
• WHV welcome

About the Role

• Receiving, managing and triaging IT service requests
• Providing technical support, advice and training to staff, students and visitors
• Supporting IT hardware, software and associated services
• Troubleshooting and resolving incidents within agreed service levels
• Monitoring networks, applications, systems and audio-visual services
• Supporting Microsoft 365, Windows, Apple, mobile/BYOD and AV technologies
• Assisting with hardware and software configuration, testing and installation
• Contributing to continuous improvement and maintaining IT knowledge resources

About you

• A qualification in IT/Computer Science, relevant IT education/training, or equivalent experience
• Strong customer service and communication skills
• Experience providing technology/IT support in a client-focused environment
• The ability to work independently and as part of a team
• Strong knowledge of Microsoft Windows, Microsoft 365, PC and Apple technologies
• Experience with Audio Visual, video conferencing, print/imaging and mobile technologies
• A flexible, proactive approach and the ability to work in a changing service environment

Hit APPLY for a confidential discussion