Technology Support Specialist (Audio/Visual)

Classification & Regular Hours

Hours per Week: 37.5

Salary Grade: 13

The base salary will be $63,730 - $90,820 per annum*. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.
*Based on a 35 hour week

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow's physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 1,800 part time and full time faculty and over 1,500 staff.

Information Services (IS) provides high quality Information Technology and Management services to the School of Medicine & Dentistry in support of the School's mission.

Responsibilities

The Technology Support Specialist (Audio/Visual) provides technical support, maintenance, and operational expertise for audiovisual, collaboration, and presentation technologies. The role is responsible for coordinating, installing, configuring, operating, troubleshooting, and supporting technology solutions used in classrooms, meeting spaces, and events across the School. As a frontline, user-facing role, the Technology Support Specialist delivers training, and technical assistance to students, faculty, and staff, while providing real-time support for academic and administrative events. The role also contributes to team operations, project work, logistics, and the effective delivery of technology services. Working collaboratively with colleagues, the Technology Support Specialist participates in technology initiatives and projects, proactively identifying, recommending, and implementing sustainable solutions that enhance system reliability, improve device performance, and support teaching, learning, and presentation environments. The role ensures the timely resolution of technical issues and helps maintain a seamless user experience throughout Schulich's classrooms and presentation spaces.

Qualifications

Education:

• 3 year college diploma in Information Technology, Audiovisual or Media Production related field
• University Degree and AVIXA Certified Technology Specialist (CTS) designation preferred

Experience:

• 3 years of front-line audio-visual and/or live technical event production experience within a higher-education, commercial, or corporate environment
• Experience in product training and end-user support preferred
• Experience working as a field service technician with direct client-oriented accountabilities preferred
• Working familiarity with secure enterprise networks preferred

Knowledge, Skills & Abilities:

• Ability to communicate (verbally, written, interpersonally) with technical and non-technical stakeholders clearly and accessibly
• Strong customer service orientation, with the ability to understand client needs, manage expectations, and deliver responsive, professional support
• Ability to quickly assess, analyze, troubleshoot, and resolve issues in front of a live audience
• Advanced knowledge of audiovisual equipment, hardware, management systems, productivity tools, and technologies
• Adaptability and willingness to embrace changing technologies, priorities, and operational requirements
• Strong understanding of audiovisual networking protocols, cloud-connected services, and tools used to monitor and maintain technology performance
• Strong understanding of audio-visual system architecture, signal flow, control systems, media distribution, and integrated learning-space technologies
• Ability to support, install, configure, maintain, troubleshoot, and optimize classroom, meeting room, and event technologies
• Commitment to ongoing professional development and continuous learning, particularly in emerging educational technologies, artificial intelligence tools, and digital learning environments
• Knowledge of hybrid learning and meeting environments and the technologies required to support effective in-person and remote participation
• Ability to work independently and collaboratively across teams, departments, and technical disciplines to support projects, services, and continuous improvement initiatives
• Ability to lift, carry, move, and position equipment weighing up to 40 lbs
• Ability to work safely on ladders, elevated work platforms, and in technology-rich classroom and event environments

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.