TECHNOLOGY SUPPORT TECHNICIAN AT MINER

GENERAL INFORMATION:

Title ..............................................................Technology Support Technician
Licensure .....................................................No License Required
Endorsement ...............................................No Endorsements Required
Classification ...............................................ESP/Tech - 12 month - 262 days
FLSA Status ................................................Non Exempt
Reports to ...................................................Technology Coordinator
Salary Classification ....................................Lane 1 of Technology Hiring Schedule ($17.92 - $25.80)

Benefits ...................................................... Per NSSEA ESP BARGAINED AGREEMENT
Reviewed/Revised .....................................10/2026


PURPOSE:

The Technology Support Technician will support the seamless operation of computer systems, networks, and infrastructure. They will be committed to ensuring optimal functionality, security, and user satisfaction by implementing efficient solutions, troubleshooting issues, and staying abreast of emerging technologies, and delivering timely and reliable IT support to enhance organizational efficiency and promote a technology-driven environment.


ESSENTIAL FUNCTIONS:

• Provide technical support to students, faculty, and staff for hardware, software, and network-related issues
• Diagnose and resolve technical problems, escalating issues when necessary
• Conduct regular maintenance checks on computer systems and peripherals
• Assist in the setup and maintenance of audiovisual equipment, smart boards, and other instructional technology.
• Install, configure, and upgrade computer hardware and software as needed
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.
• Troubleshoot network issues and coordinate with the IT team to implement solutions
• Work collaboratively with other IT team members to address complex issues and implement technology initiatives
• Communicate effectively with end-users and provide timely updates on issue resolution
• Travel between programs to support users and equipment


OTHER FUNCTIONS:

• Assume responsibility for special projects assigned by the Technology Coordinator
• Facilitate an office atmosphere of service, competence and congeniality.
• Support NSSEO policy, NSSEO, and governing board goals and objectives, and The School Code of Illinois.


WORKING ENVIRONMENT:

• NSSEO Central Office professional work environment
• To perform the most physically demanding job functions, the upper extremity physical capabilities reaching, handling, and/or fine motor dexterity are consistently required
• To perform the physically demanding job functions, strength and/or endurance for lifting, carrying, pushing and/or pulling are occasionally required
• To perform the most physically demanding job functions, the physical capabilities of climbing, balancing, stooping, kneeling, crouching and/or crawling is seldomly required


MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent
• General knowledge of client/server design and networking concepts
• Working knowledge of Windows, iOS, and MacOS operating systems
• Knowledge of safety and common preventive maintenance procedures
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• CompTIA+ certification encouraged, but not required
• Network+ certification encouraged, but not required