TechOps & Support Manager
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Our TechOps & Support Manager Leads the Technical Operations function by overseeing production support services, ensuring operational excellence, driving service reliability, and developing high-performing teams to deliver exceptional customer and business outcomes.
Responsibilities
- Own team outcomes across a defined domain or capability.
- Set KPIs and ensure alignment with department-level goals.
- Manage capacity, allocate workstreams, and optimize workflows.
- Develop ICs through structured growth and coaching plans.
- Proactively identify and solve performance or process issues.
- Lead hiring and talent development efforts.
- Drive cross-team coordination and execution alignment.
- Support change initiatives and foster a culture of high standards.
Requirements
- Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
- 10–12+ years of experience in Technical Operations, Production Support, Infrastructure, DevOps, or Site Reliability Engineering, including leadership responsibilities.
- Strong expertise in Linux/Windows administration, enterprise infrastructure, CI/CD pipelines, Kubernetes, OpenShift, IBM Cloud Pak solutions, Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), monitoringand observability tools (Grafana & Prometheus).Proven experience managing enterprise production environments, incident management, service reliability, backup and disaster recovery, operational governance, and SLA/SLO performance.
- Strong understanding of customer support operations, service management principles, risk management, vendor management, and continuous service improvement.
- Demonstrated ability to lead technical teams, manage stakeholder relationships, prioritize competing business needs, and drive operational excellence.
- Excellent leadership, communication, negotiation, strategic planning, analytical, and decision-making skills with a strong customer-focused mindset.
Skills
As published by workable · 5 questions · 2 written answers
Basics
First name, Last name, Email, Phone, Nationality, Total Years of Experience, Resume, Current Employer, Current Monthly Net Salary (EGP), Expected Monthly Net Salary (EGP), Notice Period (in Days)
Pick from a list (3)
- Do you hold a B.S. degree or higher in Computer Science, Engineering, or a related technical field?
- Do you have hands-on experience managing and supporting production environments using Kubernetes, OpenShift, IBM Cloud Pack Stacks, Confluent, Kafka, ELK-Elastic Search, Databases Administration (SQL, MongoDB,..etc), Grafana, and Prometheus?
- Do you have 9+ years of overall experience in TechOps & Support, including at least 3 years of experience managing a technical support or operations team?
Written answers (2)
- Could you share details about your experience in technical operations or support roles, including the types of environments you've worked in and the challenges you've helped solve?
- Can you describe your experience managing teams, including the size of the teams and the kinds of responsibilities you held as a manager?