Tele Caller Hindi

Job Summary Call Coordinator (Hindi Mandatory)

We are looking for a responsible and enthusiastic Call Coordinator to manage customer calls, handle enquiries, coordinate with internal teams, and ensure timely follow-ups. The ideal candidate should have good communication skills, fluency in Hindi (mandatory), basic computer knowledge, and the ability to maintain accurate records.

Roles & Responsibilities

• Handle incoming and outgoing calls professionally.
• Contact customers to understand their requirements and provide relevant information.
• Follow up on customer enquiries, leads, and pending requests.
• Coordinate with the sales and support teams to resolve customer queries.
• Schedule appointments, meetings, and customer follow-ups.
• Maintain daily call logs, customer details, and follow-up status.
• Update customer information and call reports in MS Excel.
• Prepare daily, weekly, and monthly call activity reports.
• Ensure all customer enquiries are addressed on time.
• Make reminder calls regarding appointments and pending activities.
• Share important customer feedback with the concerned departments.
• Maintain a polite and professional approach while communicating with customers.
• Ensure proper documentation of customer interactions.
• Support the team in achieving daily calling and follow-up targets.
• Handle customer complaints and escalate complex issues to the appropriate team.
• Maintain confidentiality of customer information and company data.

Requirements

• Any Degree or Diploma.
• Freshers and experienced candidates can apply.
• Fluency in Hindi is mandatory.
• Good verbal communication and interpersonal skills.
• Basic knowledge of MS Excel, MS Word, and email communication.
• Ability to handle customer calls confidently.
• Good listening, problem-solving, and coordination skills.
• Ability to manage multiple tasks and follow-ups.
• Strong attention to detail and record-keeping skills.
• Positive attitude and willingness to learn.

HR : 97900 99302