Tele Sales Executive

Job Description

We are looking for enthusiastic and result-oriented Tele Sales Executives to join our team for promoting and selling travel-related services offered by EaseMyTrip. The candidate will be responsible for handling inbound and outbound calls, generating bookings, following up with prospective customers, and achieving sales targets while ensuring excellent customer service.

Key Responsibilities

1. Inbound & Outbound Calling: Make outbound calls to potential customers and handle inbound inquiries to understand their travel requirements and generate bookings.
2. Travel Product Sales: Promote flight tickets, hotel bookings, holiday packages, bus/train tickets and other travel-related services.
3. Lead Generation & Conversion: Follow up with prospective customers, explain travel offerings and convert leads into confirmed bookings.
4. Customer Engagement: Understand customer preferences, travel budgets and requirements to suggest suitable travel options.
5. Sales Target Achievement: Achieve daily, weekly and monthly sales targets and performance KPIs.
6. Upselling & Cross-Selling: Promote additional services such as travel insurance, seat selection, meals and other travel add-ons.
7. Customer Query Resolution: Handle customer queries, complaints and booking-related concerns professionally.
8. CRM & Reporting: Maintain records of customer interactions, follow-ups, leads and bookings in the CRM system.
9. Team Coordination: Coordinate with internal customer service, operations and backend teams for smooth booking and service delivery.

Required Skills

• Excellent verbal communication skills.
• Good convincing and negotiation abilities.
• Basic knowledge of sales and telecalling.
• Customer handling and relationship management.
• Lead generation and conversion.
• Ability to achieve sales targets.
• Basic computer and CRM knowledge.
• Good listening and problem-solving skills.

Candidate Profile

• Freshers and candidates with up to 3 years of experience can apply.
• Candidates with experience in telecalling, telesales, inside sales or customer service will be preferred.
• Experience in travel, tourism, BPO or call centre will be an added advantage.
• Candidates should have a customer-oriented approach and willingness to work in a target-driven environment.